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Customer Contact Support Officer (Business and Customer Services)

Employer
Warwickshire County Council
Location
Warwick
Salary
£23,836 - £26,317 per annum
Closing date
16 Apr 2020
Reference
WARW000004698

Job Details

Customer Contact Support Officer (Business and Customer Services)

 

About the role

 

The Customer Contact Support Officer is a member of the Strategy and Performance team within Business Support and Customer Services. The Service is the corporate lead in the development of Warwickshire County Council as a customer focused organisation. To this end the role provides Management Information (MI) reports to the Service Managers within the Service.

 

The Service includes the following front line services: the Library and Information Service, the Customer Service Centre, One Stop Shops and Registration Services.

 


The role, using the 'Qlikview' software provides and develops forecasting applications to enable Service Managers to monitor performance against targets and highlights areas requiring attention. The role requires quantitative and qualitative analysis to support business planning within the Service. The statistical data to undertake the analysis and report building is derived from a number of systems including telephony and Customer Relationship Management.

To see the full vacancy and apply please click here...   


We welcome applications from everyone and value diversity in our workforce.


Company

As a local authority we take on a wide range of roles, whether we are providing specialist care and support to the most vulnerable in our communities, or championing Warwickshire as a choice for business through our work to promote economic growth and innovation.

Warwickshire is famous the world over as Shakespeare’s county— but that’s only half the story.  We’re also vibrant and modern. One of the fastest growing commercial regions in the UK, we’re home to many leading companies and developing exciting opportunities for everyone who lives and works here. 

WCC

We pride ourselves on being an innovative employer that like to encourage new ways of working. Likewise, our ability to make decisions quickly is as important to us as it is to our customers.

We work actively with partner organisations to deliver our core services:

  • Schools and Learning
  • Social Care and Health
  • Community Safety
  • Environment and Planning
  • Leisure and Tourism
  • Roads and Travel

Accreditations

Company info
Website
Telephone
01926 41 8125
Location
HR Service Centre
Shire Hall
Warwick
Warwickshire
CV34 4RL
United Kingdom

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