Assistant Technician ICT (Schools Traded Service) - ref RT61119

Salary: G3 £17,012 to 18,495 per annum, term time only (pay award pending)

This is a fixed term position until 31 March 2020

Are you a good problem solver and communicator?
Can you ask the right questions so as to resolve end user ICT problems quickly and successfully?
Do you have the desire and commitment to work in a busy ICT Service Desk environment? 

There is a Fixed Term vacancy for an assistant to ICT Support Officers within the ICT Traded Service to schools.  

The ICT Traded Service Team are part of the Customer Services team providing IT support to Schools throughout the borough which requires them to visit school sites to repair equipment, install software and troubleshoot any issues within a regular visit slot. 

The role involves taking front line calls during peak periods as well as being responsible for more complex and time-consuming incidents.   The team are responsible for resolving technical issues and for escalating or passing incidents to others (including third party external suppliers). 

The team also provides advice and guidance to schools about investing in new technology and can facilitate purchases on behalf of schools. 

The role is very varied – each day has different challenges; the schools have a wide range of technology in place and IT users with many differing requirements. 

This is a 37 per week shift pattern covering between 0830 am and 1700 pm 

Applicants must hold a Full UK Driving licence. 

Closing date: Sunday 28^th April 2019
Interviews will be held on w/c 13^th May 2019 

Walsall Council takes seriously the responsibility to safeguard and promote the welfare of all the children and young people entrusted to our care and it is our expectation that all staff will share this commitment. We will ensure continuous development and improvement of robust recruitment processes and procedures that promote a culture of safeguarding amongst our workforce. Completion of an enhanced Disclosure & Barring Service (DBS) check is a requirement for working with children and young people.  

Note: Applicants appointed to posts that require an enhanced DBS clearance must declare any periods of time that they have lived, studied or worked abroad and be prepared to provide an Overseas Criminal Records Certificate (OCRC) or a Statement of Good Conduct (SOGC) relating to anytime they were overseas.