Temporary Accommodation Officer
- Employer
- Sandwell Metropolitan Borough Council
- Location
- Applewood Grove, Cradley and Roway Lane, Oldbury
- Salary
- Band E, SCP 18-25 (£24,313 - £28,785 per annum) (£12.60 - £14.92 per hour)
- Closing date
- 9 May 2019
- Reference
- SAND000003893
View more
- Sector
- Local Councils
- Job Type
- Community, Community safety, Customer service, Housing
- Contract Type
- Full time permanent
- Working Pattern
- Standard
- Hours
- Full-Time
Job Details
We are looking for an enthusiastic individual to join the Councils’ Housing Solutions Team as Temporary Accommodation Officer.
You will work as part of a very busy team, with responsibility for managing the Councils’ (own stock) temporary accommodation. You will also be required to provide support to clients currently residing in SMBC’s own stock temporary accommodation, ensuring that support is provided to enable clients to resolve their housing issue and to obtain/sustain accommodation so that move-on from temporary accommodation is achieved at the earliest opportunity.
You need:
- Excellent problem- solving skills
- Ability to manage multiple tasks
- Excellent customer service skills
- Excellent negotiation and persuasive skills
- A performance driven work ethos
- Ability to work in a highly busy and challenging environment
- Highly organised and understand the importance of attention to detail
- Ability to use own initiative when supporting vulnerable customers and dealing with complex cases
For more information please speak to Carole-ann King, Team Leader, Home Finder Team, Housing Solutions
Hours
37 hours per week
This vacancy and advert will be closed as soon as sufficient applications are received. Therefore, it is strongly advised that you complete and return your application as soon as possible.
Supporting documentsJob Description
Personnel Specification
Information for Applicants
Company
Who are we?
Sandwell is situated at the very heart of the West Midlands, just a stone’s throw from Birmingham. A large, diverse, metropolitan borough, Sandwell offers exciting opportunities for all in a friendly, supportive environment.
Why work for us?
- Generous annual leave entitlements
- Access to the Local Government Pension Scheme
- Access to an award-winning employee benefits scheme, which includes:
- An exclusive retail discounts portal
- Salary sacrifice schemes for cars, bikes, technology and car parking
- An employee assistance and counselling service
- Annual leave purchase scheme
- A wide variety of learning and development opportunities
- Flexi-time working
- A variety of leave schemes including carers, compassionate, maternity and paternity
- Volunteering scheme
Your career at Sandwell Council
We offer something for everyone, with an incredibly wide range of career opportunities, at any stage of your career, from apprentices to senior managers.
Whether your focus is a support service, such as Finance, Human Resources, Legal or ICT, or a frontline service, such as Social Care, Planning & Regeneration, Housing or Leisure, it’s worth looking at what Sandwell has to offer.
Our plans for the future
Our Vision 2030 shows just how committed we are to creating the best future possible for our communities and for the people who live and work in Sandwell.
We’re a progressive organisation, and we’re proud of what we’ve achieved so far, but we know there’s much more to do to make our vision. For more information on our plans for the future see our dedicated vision 2030 page; http://www.sandwell.gov.uk/Vision2030
For more information about working for Sandwell Council, our recruitment process and our offer to you please visit;
https://www.sandwell.gov.uk/counciljobs
For information on our Values and Behaviours, please visit:
https://www.sandwell.gov.uk/council/values-behaviours
To view a copy of the Local Government Career Guide, please visit;
https://www.wmjobs.co.uk/staticpages/30847/local-government-careers
- Website
- http://www.sandwell.gov.uk/
- Telephone
- 0121 569 3300
- Location
-
Sandwell Metropolitan Borough Council
Sandwell Council House
Freeth Street
Oldbury
West Midlands
B69 3BS
United Kingdom
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