Post:  First or Second Line IT Technician

Employer:  REAch2 Academy Trust

Salary: £17,500 to £21,500 (1st Line - dependent on qualifications and experience)

£19,500 to £27,000 (2nd Line - dependent on qualifications and experience)

Location:  Henhurst Ridge Primary Academy, Henhurst Ridge, Branston, Burton Upon Trent DE13 9SZ 

Closing date: Tuesday 7th May 2019 by noon

About the Role

Responsible to the Head of IT, REAch2 Academy Trust is seeking to recruit a exceptional First/Second Line IT Technicians to join the Trust in our growing organisation. The  post will be based in Henhurst Ridge, Burton upon Trent West Midlands area but with ability to travel to our other schools to provide IT support.  

The Trust has academies based all across England and includes schools at various stages of development, from those requiring significant improvement through to existing outstanding schools.  As a Trust we are clear about the importance of achieving long term sustainability for our schools. Our vision is to enable individual academies to flourish with real autonomy, whilst also ensuring a strong ethos of support and collaboration across our schools.

We are presented with a rare opportunity to make a real difference to the lives and life chances of so many primary school children – many of whom haven’t previously received the educational opportunities they deserve.

In order to deliver our vision, we need exceptional staff across the organisation, and we believe that the quality of our staff sets us apart.

Based within the West Midlands area the role will provide effective first/second line IT support to our academies, where necessary attending sites visits to deal with issues, rectify any IT problems and install hardware and software as necessary, and escalating matters where appropriate.

The role will provide high quality and effective support including, but not restricted to the key areas as follows:

·         Management of Windows Server 2016 & Office 365

·         Knowledge of Microsoft Azure, SCCM & Virtualised Networks

·         Able to visit sites academies locally and further afield as necessary

·         Provide assistance, support and training to 1st line support (in development)

·         Able to engage with end users in schools and central team staff

·         Identify, troubleshoot and resolve IT issues

·         Installation & configuration of various end user devices & software packages.

• Providing 1st and 2nd line IT support
• Escalating issues to 3rd line/development where required
• Undertaking small/medium internal IT projects as and when required

Being able to act with discretion and confidentiality is a pre-requisite along with being highly organised and with meticulous attention to detail, whilst also working within tight deadlines is essential.

Those we recruit are able to demonstrate that they share our values, are highly motivated to work with colleagues within and beyond their role to continuously develop their skills and pursue professional excellence, and are committed to providing the highest standards of teaching and support for all children. If that is you then we would be delighted to receive your application. 

We offer a competitive salary plus pension, 28 days’ annual leave plus bank holidays, great career progression and development opportunities in this role.

Application Process: Please apply via REAch2 Academy Trust website. 

Closing date: Tuesday 7^th May 2019 by noon

Interviews & Assessment: Week Commencing 13^th May 2019, locations to be confirmed