ICT Senior Network Officer (2 Posts)

Location: Walsall
Salary: £32,552 - £37,475 per annum
Job Type: Full Time, Fixed Term for 18 months

ICT are responsible for the provision of ICT Service Desk, Infrastructure (Data Centre, Networking and Desktop) support and Application support services for the whole of the Council and partner organisations. This key post operates within the Technical Services function and will provide specialist skills delivering support and change services for the Voice and Data Network.

Candidates should possess vision and commitment in achieving excellence in ITIL service provision and experience in the support and development of a dynamic and complex network service. Service delivery will include liaising with other ICT colleagues, internal key customers and third parties alike. The role will be required to proactively implement improvements and efficiencies to existing services.

The Council are a large user of Cisco voice and network equipment we are also in the process of a large scale migration to Azure Data Centre and O365.Ideal candidates will have an excellent working knowledge of the following; 

• Voice and Data LAN and WAN infrastructure
• Firewalls and other perimeter access security software and hardware including open source appliances
• Traditional PABX and Voice over IP technology
• Call Centre design concepts, hardware and software
• Network service management tools
• Overseeing large and small scale telecommunications service providers
• Public sector shared network services
• Developing or supporting projects in an open source LAMP environment
• Azure infrastructure
• Microsoft B2B and B2C architecture
• O365 collaboration
• Azure and O365 security and performance monitoring

In addition to performing this key role for the Council, there will be opportunities to pursue continuing professional development.

Closing date: 2^nd June 2019

Walsall Council is a great place to work. Our workforce are proud to be here, understanding and respecting our values as an organisation whilst delivering effective and efficient services to our residents every day.  Our workforce strategy recognises that the success of our organisation depends upon attracting, developing and retaining talent and having the right infrastructure and rewards approach in place in order to do so.

If you are passionate about delivering high quality, customer focused service and want to achieve great things in a supportive environment that offers opportunity and challenge in equal measure, Walsall Council is your employer of choice.  

Walsall has much to offer, including extensive regeneration, having recently delivered a newly rebuilt hospital and college, development of the Walsall Waterfront offering new residential accommodation, hotels and leisure facilities and is seeing ongoing investment in its town centre and retail provision.  As an employer, we provide an attractive employment package that includes:

• A generous annual leave entitlement offering (for this role) a minimum 27 days leave per year plus 9 concessionary days and in addition to a flexible working scheme that allows up to a further 12 days leave per year

• Access to an award winning pension scheme

• Recent development of the working environment which has created a modern professional space in which to work with improved technology that allows agile working

• Promotion of training and development opportunities to all our employees to help them progress and gain new skills

• A genuine commitment to equality of opportunity for our staff and customers – we aim to employ a representative workforce that reflects the communities we serve

We advertise vacancies because we want the best talent available. If that's you, we're waiting for your application.