“Dudley Early Help: Building resilience, not reliance”

In Dudley, Early Help is a strategic priority. We've transformed and improved the way we provide services for children, young people and families by adopting new and innovative ways of working.

This vital and challenging work is delivered locally in Dudley through our Family Solutions Teams where services have been designed to promote resilience, not reliance.

We provide families, communities and local organisations with the help they need to support all children and young people to do well and to stay safe, and our workforce is key to making this happen.

We are seeking to recruit an experienced and enthusiastic administration assistant based at Stourbridge Family Centre.  The post will be 37 hours working Monday - Thursday, 9.00 - 5.00, Friday 9.00 - 4.30. Although based at Stourbridge Family Centre you will be expected to work from any other Family Centre throughout the borough when required.

The main duties include;

-to provide excellent customer service to families that contact the Family Centre

-to provide a wide range of administration support

-accurately record complex and sensitive data within timescales

-carry out data quality and interrogation of systems

-organise and manage multi agency meetings

-liaise with a variety of external professionals

-carry out financial duties including petty cash, purchase card and invoicing

Other duties required are detailed in the job description

Skills and experience

The post holder with have a wide range of Customer Service and Administration experience and will possess excellent ICT and Customer Service skills. You will be confident working within a busy environment, managing competing priorities ensuring work is completed effectively and efficiently.  

Other skills and experience are detailed in the person specification

We are committed to safeguarding and promoting the welfare of children and young people, therefore all posts are subject to a DBS check.

Although based in the areas above you may be required to work from various locations throughout the Dudley Borough.

For further enquiries in respect of the above vacancies please contact:

Jenny Steadman or Jay Jones on 01384 814199/01384 812166 or by email; Jennifer.steadman@dudley.gov.uk or jay.jones@dudley.gov.uk

NB:  We reserve the right to close vacancies prior to their advertised date if we receive a large number of applications.

Online application forms will only be accepted for this vacancy, online facilities for jobs are available at public libraries within the Dudley Borough.

If you have a disability and require assistance in making an application please contact the HR Resourcing Team via HR.Resourcing@dudley.gov.uk

If you are experiencing a problem whilst applying for a position, please follow the link below to the WM Jobs Help Page in the first instance; https://www.wmjobs.co.uk/staticpages/20563/help/

If the WM Jobs Help Page does not resolve your issue then please contact the HR Resourcing Team via HR.Resourcing@dudley.gov.uk

The Council will check the information that you have provided against any details already held for accuracy and completeness. The Council will check, share and cross match your information both internally within the council and with external organisations to protect public funds and prevent or detect crime, only where the law allows us to do so. The Council’s full Privacy and Disclaimer Statement can be accessed on the website at http://www.dudley.gov.uk/