Independent living officer
Nuneaton and Bedworth Borough Council is a small Council with big values. We are committed to ensuring our services are delivered to the highest possible standard and we put the customer at the forefront of everything we do. By working for us you will become part of the team and will play your part in serving our community.
We are currently recruiting for fixed term Independent living officers to Deliver a quality housing management service to customers living in independent living schemes, through on site management and supervision, to ensure tenancies are sustained. Be responsible for ensuring the health and safety of buildings is maintained, potential risks are minimised, and the environment is safe and secure To work as part of a team to provide excellent services to customers in accordance with legal requirements and relevant policies and procedures.
The successful applicant will be responsible for assisting tenants in maintaining their tenancies. Ensure the safety of customers by complying with procedures and carry out regular checks and tests in respect of health and safety, fire prevention, and security. Undertake regular inspections of the building and associated grounds to maintain the safety and security of customers and to ensure that buildings and facilities are safe and available for use. Be responsible for the safety and security of communal areas within Independent Living schemes and the equipment therein. To supervise staff responsible for cleaning the facilities. Report and monitor the completion of repairs to customers’ properties, communal facilities and communal areas of buildings. Carry out accompanied viewings of empty properties, and liaising closely with the Tenancy Services Team and carry out post tenancy visits. Ensure that safeguarding of vulnerable adult’s policies and procedures are followed and report any issues to management. Identify customers who need support or care and complete referrals as appropriate. Ensure that the Council’s policies – including but not limited to Equality & Diversity, Health & Safety and Customer Service – are complied with through all activities; and that all work is undertaken in accordance with the relevant codes of practice and legislation.
The successful applicant will be responsible for actively and effectively promote the Council’s values. Have experience of working in sheltered housing or a social care environment in a customer facing role. Sensitivity and understanding of the needs of older people and the potential risks of ageing in terms of mental and physical frailty. Experience of identifying safeguarding issues, reporting and referring to appropriate agencies. Understanding of commitment to equal opportunities and diversity. Ability to work under own supervision using initiative to deliver services and uses initiative to find appropriate solutions. Ability to maintain confidentiality, deal sensitively with difficult situations and be trustworthy. Good listener, able to emphasise with others and communicate effectively in all forms. Must have excellent IT skills including a sound knowledge of Microsoft Office packages
As an employer, Nuneaton and Bedworth Borough Council offers a wide range of benefits, including flexible working, Local Government Pension Scheme, generous holiday allowance and childcare vouchers.
This post is covered by the Fluency Duty, as outlined in the Code of Practice on the English language requirements for public sector workers.
Please note that all applications must be received on an online application form. We do not accept CV's and do not keep CV's on file unless part of an application.
Any communication with you will be via email, so please check your email, including spam/junk folders, and WMJobs account on a regular basis after submitting your application.
If you would like to discuss the role further, please contact Vicki Hibbs on 02476 376319Supporting documents
Nuneaton and Bedworth Values