37 Hours per week – Permanent  

The Role

The Service Improvement Officer role provides a unique opportunity to join a small team to really make a difference to adult social care services in Staffordshire. To succeed in this role you will:

Have skills in understanding, interpreting and analysing data to produce high quality and meaningful performance management information to support decision making.

Be confident in researching and drafting adult social care policies, practice guidance, and information advice and guidance; and in conjunction with commissioning colleagues and the Council’s Principle Social Worker ensuring that policy and guidance remains consistent, up to date, and in line with best practice and legal changes.

Have experience in managing and delivering change projects within an adult social care environment to enable you to deliver, or support, change projects both internally within Staffordshire County Council and also with our Section 75 partner, Midlands Partnership Foundation NHS Trust.

Have ability to investigate issues and utilise your problem solving skills to continuously improve our pathways, processes and systems; managing ad hoc issues and handling complaints to resolution.

Have strong interpersonal skills, and be very comfortable communicating with stakeholders, including practitioners, service users and carers, to implement practice and performance improvements.

The Team

More broadly the Adult Social Care Commissioning Team is also responsible for commissioning:

• Assessment and Case management for Older People and People with physical and sensory disabilities
• Assessment and Case management for adults with mental health conditions
• Financial Assessments and Welfare benefits
• Direct Payment Support and Payment Card Providers

We lead on Performance Management arrangements for both commissioned and in-house adult social care assessment and case management.

We enable adult social care practitioners to focus on providing the ‘day job’, by supporting, communicating and leading the implementation of adult social care change projects. Recent examples of this would be the introduction of Direct Payment cards, the implementation of the Resource Allocation System and implementation of finance systems

We work with the Principle Social worker to support drafting policy in light of any changes to legislation; and a key responsibility of our team is the management of the policy and practice guidance register ensuring that practitioners can access the most up-to-date approved policy and practice guidance easily

Our team also provides administrative, brokering and business support for Adult Social Care practitioners including procurement and appointeeship administration.

To apply for this post click on the ‘Apply’ button below.

By clicking on the apply button you will be redirected to Staffordshire County Councils online application website. Please note, you are only able to view the Job Description and Person Specification on the WM Jobs  board NOT via Staffordshire County Council's online application site.  

To submit your application you will need to register an account on the website (NB this is a separate login to WM Jobs). 

We collect personal information from you when you register with us to make an application. Information we collect includes name, email address and other contact details. We will use this information to communicate with you generally and to assess your application.

By clicking on the Apply button and submitting your application form, you are giving your consent to the processing of your personal data in the ways described Here

If you experience any technical issues accessing or completing the application form please contact recruitment@staffordshire.gov.uk

Closing Date: Friday 28^th June
Interview Date: Thursday 11^th July 

For more information about the role please contact: Amanda Stringer, Lead Commissioner for Adult Social Care 01785 895170

Please be aware, only application forms completed online will be accepted. We will not accept CV’s or Word application forms.

This Authority is committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment.