HR Admin Officer
- Employer
- Warwickshire County Council
- Location
- Barrack Street, Warwick
- Salary
- £18,795 - £19,171 per annum
- Closing date
- 26 Jun 2019
- Reference
- WARW000004776
View more
- Sector
- Local Councils
- Job Type
- Administration / Clerical / Secretarial - inc PA, Human resources / OD / Training
- Contract Type
- Permanent
- Working Pattern
- Standard
- Hours
- Full-Time, Part-Time
Job Details
HR Admin Officer, HR Service Centre
Having excellent customer service skills, you will answer telephone and email queries from our customers about all aspects of the HR and Payroll service. Every day is different so you thrive on the unexpected, enjoy working with people, and have an excellent telephone manner. You enjoy using route cause analysis techniques to get to the bottom of the queries you face and will use your findings to improve our systems and processes for the benefit of our customers.
The Role
37 hours per week
Permanent Contract
Key aspects of the role are detailed below:
- Excellent customer service to our customers via phone and email
- Continuous improvement - looking for ways for customers to self serve and reduce demand
- Adhoc work created through projects and service centre
- Working as part of team both in CST and service centre
- Resolving customers queries and questions around payroll and other HR subjects
- Understanding the self service and business side of the payroll system
Key Requirements
- Customer Service experience
- Telephone and email handling
- Complaint handling - how to deal with difficult customers
- Word/excel skills
- Team working
To see the full vacancy and apply please click here...
We welcome applications from everyone and value diversity in our workforce.
Company
As a local authority we take on a wide range of roles, whether we are providing specialist care and support to the most vulnerable in our communities, or championing Warwickshire as a choice for business through our work to promote economic growth and innovation.
Warwickshire is famous the world over as Shakespeare’s county— but that’s only half the story. We’re also vibrant and modern. One of the fastest growing commercial regions in the UK, we’re home to many leading companies and developing exciting opportunities for everyone who lives and works here.
We pride ourselves on being an innovative employer that like to encourage new ways of working. Likewise, our ability to make decisions quickly is as important to us as it is to our customers.
We work actively with partner organisations to deliver our core services:
- Schools and Learning
- Social Care and Health
- Community Safety
- Environment and Planning
- Leisure and Tourism
- Roads and Travel
- Website
- http://www.warwickshire.gov.uk/jobs
- Telephone
- 01926 41 8125
- Location
-
HR Service Centre
Shire Hall
Warwick
Warwickshire
CV34 4RL
United Kingdom
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