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Direct Delivery Support Officer

Employer: Telford & Wrekin Council
Location: Wellington Civic and Leisure Centre, Lower Second Floor, Telford, TF2 2FH
Salary: 18795 to 19171
Closing date: 14 Aug 2019
Reference: TWC000003758

Sector: Education
Job Type: Education - non-schools based
Contract Type: Full time permanent
Working Pattern: Part Time
Hours: Part-Time

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Job Details
Company

Job Details

1 x Direct Delivery Support Officer

18.5 hours per week

Salary Scale 3 £18,795-£19,171 per annum pro rata

Learn Telford provides opportunities to adults aged 19+ who live in the Telford area to improve their skills through a range of learning opportunities and targets adults who are unemployed, low skilled or disadvantaged.

We were judged as a good provider with outstanding features by Ofsted at our last inspection in March 2016, and we strive to provide outstanding learning opportunities to our local communities. We work hard to help learners progress into further learning or employment when they complete our programmes and use a wide range of partners to support this.

The courses that we provide are funded by the Skills Funding Agency and our learning offer includes functional English, maths and ESOL alongside sector specific courses, employability skills and provision designed to improve wellbeing, in addition to family learning courses delivered to parents in schools.

As the Direct Delivery Support Officer you will undertake a variety of general and specific administrative tasks that support the smooth running of our Adult Learning in the community.

This will include using paper and electronic data systems, responding to learner and tutor enquiries and general administration to meet the needs of our small direct delivery team.

Customer service skills and organisational skills are key in managing day to day tasks combined with clear communication with learners, tutors, venues and staff from partner organisations and regular review of priorities and workload.

This is a varied and interesting role and if you like a challenge and want to develop your skills in a busy environment we’d love to hear from you.

For an informal chat about the role please call Gill Wiseman on 01952 382888.

Supporting documents
DDSO Job Description

Company

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Telford & Wrekin Council is an award winning council, and we were recognised as Local Authority of the Year 2022 at the Municipal Journal Awards, and the Association for Public Service Excellence Council of the Year in 2021.

At Team Telford we work hard to protect, care and invest to create a better borough and our employees are at the heart of everything we do. Having the right people, with the right skills, in the right roles allows us to deliver the excellent services that residents and businesses on the borough expect from us.

Our friendly and passionate teams are trusted by leaders and managers to deliver this ambition. We invest and nurture our workforce and support our employees to develop and thrive. The better we are the bigger difference we make to the people we serve.

In return we also offer a great range of benefits including competitive salaries, flexible working hours and work arrangements, employee discounts, salary sacrifice schemes, a local government pension scheme and generous annual leave entitlement.

At Telford & Wrekin Council, we know that having a diverse workforce is key to providing the best possible services to our community. We celebrate having a diverse and inclusive culture where people are able to be themselves at work, and everyone has a voice and we know we are stronger and better connected as a result.

We welcome applications from people from all backgrounds and where our data shows that specific groups are under-represented within our workforce, our adverts will actively encourage applications from these groups.

We are also proud to be a Disability Confident Employer, committed to recruiting and retaining people with disabilities or other health conditions. You can find out more about this and our ‘guaranteed interview scheme’ here

You can also read more about our Recruitment and Selection Policy commitments and Recruitment of Ex-Offenders here

If you are unable to complete an online application form please contact the HR helpdesk on 01952 383601 or email hrhelpdesk@telford.gov.uk

Company info

Website: http://www.telford.gov.uk/
Telephone: 01952 380000
Location: Telford & Wrekin Council
Darby House
Lawn Central
Telford
Shropshire
TF3 4JA
United Kingdom

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