As an ICT Advanced Level Apprenticeship you will be working between the ICT Service Desk and the Infrastructure Operations team.
 
In this apprenticeship you will learn things like customer care, system security, managing software development, and basic IT applications.
 
As an Advanced Level apprentice you will learn new skills in the Service Desk where you will be working with customers to identify, troubleshoot and escalate IT faults and work with experienced Support Technicians in setting up new equipment or upgrading existing systems.
 
It is a plan that will not only change the Council, but will see the total transformation of the city centre and the way we do business including the ICT support and systems we use.
 
It will see staff across the Council working differently, with more shared space, new ICT technology, hot-desking and many other changes.
 
There are two sides to ICT – knowing how it works, and knowing how to use it. In the first category are the people who program computer software, design applications for mobile phones, install networks in offices and fix things when they go wrong.
 
The demand for ICT has never been greater, so developing your skills in this area is one of the best career moves you could possibly make.
 
The skills you learn on your Apprenticeship will be valuable wherever there are computers and communications technology. And that’s just about everywhere. If you are keen to join and work within this fast-moving sector, and have a keen interest in new technology apply on-line today

Working Hours:  37.0 Hours per Week

Interview Date: Week beginning 29/07/2019

Benefits

In return, we can offer you an excellent pension scheme, 'MyCar' scheme, flexible working, interest-free loans on annual travel cards, discounts at a number of city centre restaurants, shops and other establishments.

Coventry City Council is committed to delivering the best possible services and improving the quality of life for Coventry people. In order to do this effectively we aim to have a workforce that represents the diverse communities we serve, embracing and utilising the broad range of skills, experiences and perspectives this brings.

We are committed to making our recruitment practices as inclusive as possible for all. This includes making adjustments or changes for people who have a disability or long-term health condition.

Key Requirements

This Authority is committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment.

This post is covered by the Code of Practice on the English language fluency for public sector workers.

Please note we will communicate any interview arrangements with you via email, so please check your email and WMJobs account on a regular basis after submitting your application.

This vacancy and advert will be closed as soon as sufficient applications are received. Therefore, it is strongly advised that you complete and return your application as soon as possible.

When recruiting, we review candidates against our Behaviour Framework . To find out more information about the Behaviour Framework please click here.

Need help with your application?

If you would like support in completing your application, then help is available at the Job Shop. 

Coventry City Council’s Job Shop is a free service for all Coventry residents. Come in and see one of our dedicated advisers and receive 1 to 1 support.

We are open Monday-Friday 9.15-4.30pm (Thursday 10.30)

Address: 1 Bull Yard, Coventry, CV1 1LH

Phone: 024 7678 5740

Email: jobshop@coventry.gov.uk  

Website: http://www.coventry.gov.uk/jobshop