Substantive Vacancy – ICT Technician – ICT Department

Salary: Grade 4 (£19,171 to £21,166)

Hours: 37 hours (flexible working scheme in operation)

Based at Staffordshire Fire & Rescue Service HQ, Pirehill, Stone, Staffs, ST15 0BS

About the role:

To assist in the provision of an efficient and effective technical support team within the IT Department. To provide 1st line technical support for all Service personnel. Work on the Service Desk resolving faults as allocated by the Service Desk Coordinator, providing a solution if possible on a 1st line basis, and escalating issues where appropriate.

Duties to include:

• Service. This includes fault identification, fault reporting, fault escalation and liaising with external contractors and service level providers to ensure successful and timely resolution and outcomes.

• Provide maintenance of hardware and peripheral devices including the installation and proving of hardware and software and the testing of modifications made to applications as required.

• Provide technical support to Service users of information systems to diagnose and solve Network, PC and Thin Client Terminal related problems to ensure systems remain available.

• Assist in the provision of support and liaise on technical issues relating to systems and equipment in operational vehicles, station ends and portable devices.

• Provide technical support for software, hardware and communications equipment assisting with rectification of system faults and problems.

Please see full Job Description for details.

Person Specification:

We are looking for candidates who can demonstrate:

• HNC in Computer related subject or a equivalent experience in a computer related environment.
• Knowledge of Microsoft operating systems and software.
• Knowledge of available hardware solutions to include servers, pc's and printers.
• Previous experience supporting “thin client” technology and Cisco Networking Systems for an integrated IP infrastructure
• Previous experience dealing with system faults and rectification as part of a Help Desk Team.
• Logical thinking and attention to detail.
• The ability to work under pressure and to deadlines.

A current UK Full Driving Licence, provision of a vehicle, and business insurance cover is essential.

Additional Information:

This vacancy is open to both internal and external applicants.

Closing date: Midnight 21st July 2019

All communication regarding this vacancy will be issued via email, so please check your email account on a regular basis.

If you have any enquiries please contact:

Julie Ann Edwards – Recruitment Advisor on 01785 898749
or Steph Cooper – HR Business Partner on 01785 898574.