Hours:
37.0 Hours per Week

Based at Coppice Way in Chelmsley Wood, North Solihull, you will be part of an integrated Housing and Communities Team providing help and financial support to our tenants and customers to maximise their income, provide help and assistance with affordability, income and expenditure and welfare benefits. You will be able to demonstrate a customer focused approach conducting ‘face to face’ interviews predominantly with customers at risk of homelessness and supporting them financially through moves into temporary accommodation.

You will also be able to participate in Money Advice initiatives and projects as directed by the Money Advice Team Leader which will include local benefit take up campaigns, local surgeries and contribute to pilot projects.

Candidates should have the ability to work effectively with clients to resolve problems, experience of dealing with those with vulnerabilities and additional support needs. You will need excellent interpersonal skills with the ability to deal confidently and tactfully with all customers, colleagues, partners and members.

Applicants should have a good knowledge and understanding of money advice, budgeting, welfare benefits and debt advice.

To apply, please click on the link below. If you have a specific question or require further information regarding this post, please contact Jane Foster, Money Advice Team Leader, on 0121 717 1668.

Please note we do not accept CVs.

Solihull Community Housing is committed to safeguarding and protecting children, young people and adults at risk and to promoting their welfare and requires all employees and volunteers share this commitment.