ICT Server Support Officer

One Friargate, Coventry CV1 2GN
£31,371 - £37,849 per annum
01 Aug 2019
17 Aug 2019
Job Ref
Contract Type
Full time permanent
Working Pattern

Non-stop, interesting, challenging and never dull. That's our Corporate ICT delivery in a nutshell. Whether we're providing ICT for a member of the team who needs to do nothing more complicated than send an email, or to someone who is designing and developing highly-complex systems, we provide the highest-quality service to everyone.

About you

As an ICT Server Support Officer you will manage and delivering the computer systems and networks of ICT services provided across Coventry City Council and Schools. You will be required to install and configure computer systems, diagnose hardware and software faults and solve technical and applications problems, either over the phone or in person. You will have a very strong technical background in software and operating systems and the ability to think logically whilst providing great Customer Service. In this role, you will be working with technologies such Windows Server and UNIX. To succeed in this role, passion for up and coming technologies and future cloud solutions is a must.

Our team

We are innovators in the use of ICT technology in the public sector, and are at the cutting edge of the implementation of new technology to give staff across the Council an effective and agile ICT platform that can be used from any location. We actively encourage our staff to be innovative in the use of technology. Our team team work on delivering operational services as well as projects, further demonstrating how Coventry ICT strives to deliver excellent service and cutting edge technology. We as team look after a multitude of technical diciplines, they are Data Centre, Windows Server support, Solaris Servers support, Backups, Virtualisation, Databases and Storage to name a few.

How to Apply

Please apply online including your most recent CV and a 1 page covering letter. We would recommend that you review the job description and person specification and give details of any relevant experience, skills and attributes.  You can use examples from your IT technical experience and employment history to support this. The CV and covering letter documents will be used for shortlisting purposes.

Working Hours:  37.0 Hours per Week

Interview Date:  20th August 2019


In return, we can offer you an excellent pension scheme, 'MyCar' scheme, flexible working, interest-free loans on annual travel cards, discounts at a number of city centre restaurants, shops and other establishments.

Coventry City Council is committed to delivering the best possible services and improving the quality of life for Coventry people. In order to do this effectively we aim to have a workforce that represents the diverse communities we serve, embracing and utilising the broad range of skills, experiences and perspectives this brings.

We are committed to making our recruitment practices as inclusive as possible for all. This includes making adjustments or changes for people who have a disability or long-term health condition.

Key Requirements

This Authority is committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment.

This post is covered by the Code of Practice on the English language fluency for public sector workers.

Please note we will communicate any interview arrangements with you via email, so please check your email and WMJobs account on a regular basis after submitting your application.

This vacancy and advert will be closed as soon as sufficient applications are received. Therefore, it is strongly advised that you complete and return your application as soon as possible.

When recruiting, we review candidates against our Behaviour Framework . To find out more information about the Behaviour Framework please click here.

Need help with your application?

If you would like support in completing your application, then help is available at the Job Shop. 

Coventry City Council’s Job Shop is a free service for all Coventry residents. Come in and see one of our dedicated advisers and receive 1 to 1 support.

We are open Monday-Friday 9.15-4.30pm (Thursday 10.30)

Address: 1 Bull Yard, Coventry, CV1 1LH

Phone: 024 7678 5740

Email: jobshop@coventry.gov.uk  

Website: http://www.coventry.gov.uk/jobshop

Supporting documents
Job Description and Person Specification.pdf

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