Technician - Recovery

Location
Wolverhampton
Salary
£19,554 - £21,166
Posted
10 Sep 2019
Closes
26 Sep 2019
Job Ref
WLV000002675
Contract Type
Full time permanent
Working Pattern
Standard
Revenues and Benefits Service

Recovery Team

We have recently restructured the recovery team and are looking for staff who will deal with the collection and recovery of council debt.

Technician - Recovery (grade 4) 1.5 FTE posts

£19,554 - £21,166 (pro rata for part time post working all day Monday, Tuesday & alternate Wednesdays)

As a member of the recovery team, you will be responsible for maximising income to the council across all debts owing; collecting the right amount from the right person at the right time; providing advice to customers and other service areas; and supporting the council at court in connection with recovery of debt.

You will be involved in all types of customer contact, whether from customers, agents and other services areas. You will be able to determine the appropriate method of recovery of debt and negotiate repayment arrangements to achieve effective and sustainable recovery of debt.

You must have experience of working in a financial environment or experience of administering council tax and business rates accounts. You will have effective negotiation skills, good questioning, reasoning and judgement and be committed to providing a high standard of customer service. You will be able to establish and maintain good working relationships and work effectively as part of a team.

For an informal chat about the role please contact Jane Taylor on (01902) 555829 or Harry Patel on (01902) 555821.

Interview date - 10.10.2019

Supporting documents
Job Description and Person Specification

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