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Maintenance Assistant (Repairs Contact Centre)

Employer
Warwick District Council
Location
Leamington Spa, Warwickshire
Salary
£19,171 - £20,344 flexible working, LGPS, up to 31 days leave, BUPA Cashplan
Closing date
18 Aug 2019

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Sector
Local Councils
Job Type
Asset management, Customer service
Contract Type
Full time permanent
Working Pattern
Standard
Hours
Full-Time

Job Details

As a result of a recent service redesign and development within the Repairs and Maintenance Team, Warwick District Council are now seeking to recruit an individual with a strong customer service ethic and communication skills for its contact centre.

This role will focus mainly on handling tenant and leaseholder enquiries across a range of communication channels but predominately phone enquiries in an efficient, customer-focussed manner to ensure the maximum number of enquiries are resolved at the first point of contact.

A typical enquiry will involve correctly identifying repair requirements and raising orders to an appropriate contractor or arranging pre-inspections. You will also be advising customers of what action will be taken and on what timescale, providing progress updates on ordered work and providing advice on the Council’s repair and maintenance policies and procedures.

Candidates will need to be able to demonstrate experience of delivering first class customer care within a contact centre environment:

  • Communicate confidently, clearly and effectively by telephone, in person and in writing
  • Develop positive working relationships with colleagues, contractors and customers
  • Update database records whilst liaising with the customer
  • Deal calmly, tactfully and diplomatically with people and their request for service
  • Make effective decisions within established procedures and to take ownership for resolution of enquiries
  • Follow agreed procedures and systematic processes
  • Demonstrate excellent time management and organisational skills

Knowledge of building repairs and maintenance or the social housing sector would be a distinct advantage.

For an informal discussion about the post please contact Simon Hodges, Compliance Manager, on 01926 456451

Company

Warwick DC Banner

Warwick District, is at the heart of Shakespeare’s England and comprises the towns of Royal Leamington Spa, Warwick, Kenilworth and Whitnash.  The district boasts historic castles and buildings with regency architecture, vibrant town centres hosting a lively calendar of events, as well as beautiful parks and gardens.   We enjoy links to the M40, M42, M1 and M6, national rail connection and Birmingham International airport. It is one of the most prosperous regions in the country with low unemployment rates.

Here at Warwick District Council, our vision is to make Warwick District a great place to live, work and visit and we recognise that our employees are the key to achieving that. Working arrangements in most jobs are flexible; flexi-time, full or part time and job sharing is usually available.  You can expect generous holiday entitlements, a pension scheme and plenty of opportunities for training and personal development.  

We believe in recruiting the best person for the job, using fair and open selection, based on knowledge and experience, skills and behaviour.  We welcome applications from a diverse range of  candidates.

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Company info
Website
Location
Riverside House
Milverton Hill
Leamington Spa
Warwickshire
CV32 5HZ
United Kingdom

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