Customer Services Advisors

7 days left

Dudley Council Plus, Dudley, West Midlands
£19,554 to £21,166 per annum
13 Aug 2019
25 Aug 2019
Job Ref
Job Type
Customer service
Contract Type
Full time permanent
Working Pattern

Customer Services Advisors provide contact centre service delivery and comprehensive information and guidance on all council and some other services to the public, partner organisations, councillors and internal customers.

Full-time Permanent Role

Shifts are set via a rolling rota between 08:15 and 17:15 Monday to Friday and 08:45 to 12:45 on Saturdays. (all Customer Service Advisors work one in six Saturdays). Successful candidates would need to offer flexibility across this rota.

Location:  Multiple locations throughout the Dudley Borough on a rota basis.

Dudley Council Plus is the council’s corporate contact centre, dealing with thousands of service requests, enquiries, claims and negotiations every day.

Customer Services Advisors are multi-skilled, delivering many services in a pressurised environment. 

No one task is the same. You may be interviewing customers over the telephone, in person or by electronic means, determining eligibility, establishing customer needs, clarifying details and researching issues in order to provide solutions and alternatives. 

Tasks include calculating benefit entitlements and making complex payment arrangements - excellent numerical, verbal and communication skills are required. The ability and confidence to switch between skills and tasks is essential.

Could you complete tasks whilst ensuring targets are met, multiple computer systems are updated accurately, legislative requirements are met and changing policies and procedures followed?

Are you enthusiastic about providing high standards of customer service?

If you have suitable skills, experience and flexibility we welcome your application.

For further information please contact Jennie Caladine on 01384 811503 or via email on:

NB: We reserve the right to close vacancies prior to their advertised date if we receive a large number of applications.

Online application forms will only be accepted for this vacancy, online facilities for jobs are available at public libraries within the Dudley Borough.

If you have a disability and require assistance in making an application please contact the HR Resourcing Team via If you are experiencing a problem whilst applying for a position, please follow the link below to the WM Jobs Help Page in the first instance; WM Jobs If the WM Jobs Help Page does not resolve your issue then please contact the HR Resourcing Team via

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Job Description
Person Specification

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