Casual Duty Supervisor

2 days left

The Town Hall, King Edward Place, Burton upon Trent, DE14 2EB
£9.94 per hour
23 Aug 2019
20 Sep 2019
Job Ref
Job Type
Customer service
Contract Type
Working Pattern
The Civic Function Suite at the Burton Town Hall provides an impressive, historical setting for any event or meeting. Our venue is versatile and flexible, lending itself to all kinds of events, from wedding celebrations, to award ceremonies and beer festivals to parties, conferences and smaller meetings. We are also a licensed wedding venue and regularly host formal civic functions.

We are now recruiting for additional staff to join the team to supervise these events.

The role is to provide Friday evening or weekend supervision (and some weeknights) as required on a rota basis with other supervisors, providing excellent customer service to hirers of the Town Hall Function Suite. Events can include licensable events (to include provision of alcohol) and weddings.

You should have excellent customer care skills and the ability to deal with competing demands in a front line service both in person and by telephone as well as by letters and e-mails. You should also be available to work evenings or weekends as required. The successful applicant should have previous customer care experience and ideally have knowledge of the Licensing Act 2003 and experience of operating a PA system and lighting boards.

The ability to remain calm under pressure, able to deal effectively and diplomatically with all customers and have the ability to work as part of a team or on own initiative are also essential for this post.

East Staffordshire Borough Council has a commitment to the Safeguarding and promoting the welfare of Children and Vulnerable adults and expect all staff and volunteers to share this commitment. Successful applicants will be required to undertake an enhanced Disclosure & Barring Service Check.

Supporting documents
Job Description and Person Specification
Policy Statement on the Recruitment of Ex-offenders

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