Non-stop, interesting, challenging and never dull. That’s what it means to work in the ICT Service Desk. This can range from something simple as a password reset to working alongside a project team, delivering a highly complex system, we provide the highest-quality service to everyone.

About you:

We are looking for a motivated, passionate and committed person to work in our User Support Team.  If you have proven experience of working in an IT Service Desk and you are interested in computers, supporting end users and like solving problems, this could be the perfect job for you.

You will provide telephone and email support along with managing self-service ticket requests to Coventry City Council and Schools to help to resolve software and hardware problems for computer users.

You will need the following

• A good working knowledge of Office 365, Active Directory and Windows 10.
• Good telephone skills.
• Good triage and diagnostic skills.
• Excellent communication and documentation skills.

The pace at which technology is moving within the council means that you will need to be comfortable and adaptable with both a constantly changing environment and customer requirements. There will be a need for continual self-assessment on an individual and team basis assessing how we can continually improve the service provided to our customers.

Our team:

 We are innovators in the use of IT & Digital technology in the public sector and are at the cutting edge of the implementation of new technology to give staff across the Council an effective and agile IT platform that can be used from any location. We actively encourage our staff to be innovative in the use of technology and want everyone to feel engaged, valued and respected, enabling them to fulfil their potential in all areas of work.  ICT & Digital strives to deliver excellent customer service and cutting-edge technology for all our users.

Working Hours:  37.0 Hours per Week

Interview Date:  25/09/2019

Benefits

In return, we can offer you an excellent pension scheme, 'MyCar' scheme, flexible working, interest-free loans on annual travel cards, discounts at a number of city centre restaurants, shops and other establishments.

Coventry City Council is committed to delivering the best possible services and improving the quality of life for Coventry people. In order to do this effectively we aim to have a workforce that represents the diverse communities we serve, embracing and utilising the broad range of skills, experiences and perspectives this brings.

We are committed to making our recruitment practices as inclusive as possible for all. This includes making adjustments or changes for people who have a disability or long-term health condition.

Key Requirements

This Authority is committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment.

This post is covered by the Code of Practice on the English language fluency for public sector workers.

Please note we will communicate any interview arrangements with you via email, so please check your email and WMJobs account on a regular basis after submitting your application.

This vacancy and advert will be closed as soon as sufficient applications are received. Therefore, it is strongly advised that you complete and return your application as soon as possible.

When recruiting, we review candidates against our Behaviour Framework . To find out more information about the Behaviour Framework please click here.

This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).

Need help with your application?

If you would like support in completing your application, then help is available at the Job Shop. 

Coventry City Council’s Job Shop is a free service for all Coventry residents. Come in and see one of our dedicated advisers and receive 1 to 1 support.

We are open Monday-Friday 9.15-4.30pm (Thursday 10.30)

Address: 1 Bull Yard, Coventry, CV1 1LH

Phone: 024 7678 5740

Email: jobshop@coventry.gov.uk  

Website: http://www.coventry.gov.uk/jobshop