Customer Services Assistant - Rugby Library

Customer Services Assistant, Rugby Library

 

Salary GBP 2539-2590 per annum

 

5 Hours per week

 

Saturday 9:30am - 3:00pm

 

About Us & The Role

The above post is based at our busy Rugby Library where you will be the first point of contact for all users. The post-holder will be an integral part of a small team therefore you will need to use your own initiative and take responsibility to ensure that tasks are completed and customer needs are met, ensuring a positive experience for customers of all ages.

ICT plays a huge role in libraries today so experience of using office packages, the internet and social media is needed to assist our customers when answering enquiries, giving hands-on advice and carrying out administrative duties.

You may also be required to assist with events and activities so you should have the ability to share enthusiasm and knowledge of books and reading with all ages, as well as  have the enthusiasm to deliver promotional work including children's activities which may involve singing and telling stories. 

Working on a Sunday may be required at Rugby Library as the needs of the service demands.

 

Key Skills & Experience Required

4 GCSE passes, grade C or above or equivalent, to include English and Maths.

A flexible approach to working hours within the needs of the service. You may also be required to work across any of our local libraries.

 Experience of working with members of the public in a customer service environment.

Ability to share enthusiasm and knowledge of books and reading with customers of all ages.

Ability and willingness to deliver promotional activities with customers of all ages.

Ability to access and support users to access online services such as government websites, application forms, web email accounts and other similar services

To see the full vacancy and apply please click here

We welcome applications from everyone and value diversity in our workforce.