LoB Customer Experience Assistant

Library of Birmingham Centenary Square
£17,364 -£18,065 (Pro rata)
18 Sep 2019
04 Oct 2019
Job Ref
Job Type
Contract Type
Working Pattern
Part Time

6.0 hours per week (Saturdays)

The Library of Birmingham is the largest public library in Europe. We receive in excess of 20,000 visitors each week. The Library of Birmingham is a busy environment withvaried enquiries from library users, and visitors. We host many events and exhibitions along with Birmingham's only Tourist Information Centre.

Experience of working within a public service delivering front line customer service such as dealing with enquiries; provision of advice, guidance and support. Sufficient knowledge of ICT systems and devices to provide assistance to customers Demonstrates a commitment to providing a quality service to others in a positive manner Pleasant and effective manner with customers and colleagues Ability to operate flexibly understanding the requirement to change priorities according to the needs of the service.

For informal enquiries, please contact:

Jan Paterson
Duty Manager - Library Services
Phone number: 0121 303 6203
Email Address: jan.paterson@birmingham.gov.uk


Right to work in the UK documentation will be fully checked for all applicants. All non UK and non EU applicants are required to apply for a Certificate of Sponsorship from Birmingham City Council and must be approved by the UK Border Agency (UKBA) before any employment offer can be confirmed.

Supporting documents
Person Specification - Gr 1 NEW 2017.doc
LoB Saturday Assistant GR1 JD v2.rtf

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