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Systems Improvement Officer

Employer
Coventry City Council
Location
One Friargate
Salary
£26,317 - £32,029
Closing date
16 Apr 2020
Reference
COVCC000671

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Sector
Local Councils
Job Type
Information technology
Contract Type
Full time permanent
Working Pattern
Flexible hours
Hours
Full-Time

Job Details

Do you want to join a fast-moving workforce where no two days are the same? In Coventry City Council’s ICT & Digital department, working in our ICT Systems Team you will get just that. We support a wide range of business applications used by the City Council and its partners.    

An opportunity has arisen to recruit a highly organised, motivated and flexible Systems Improvement Officer.  As part of the ICT Systems Team you will be at the very centre of ICT Support services to our customers. The Systems Team is responsible for the support and development of the authority’s line of business systems, working across schools, libraries, adult education, youth offending and corporate environments.   

About you   

As a Systems Improvement Officer you will be leading and supporting key line of business systems for our corporate staff and Schools.  Primarily you will be focussed on supporting SIMS and FMS Systems in schools, so experience of these systems or similar is an advantage but not essential. 

You will be able to work independently developing and extending the use of SIMS and other council systems, identifying requirements and delivering solutions.  You will also be dealing with support calls and cooperating with colleagues to resolve outstanding tickets, you will have a constant focus on improving our service. You will be keen to learn, be inquisitive and willing to take on new challenges.   

You will be required to attend meetings with colleagues across the council including schools, suppliers and partners, to improve the services that we provide.   

About Us   

It’s an exciting time to join Coventry City Council’s ICT & Digital department, we are undertaking large pieces of work to modernise the services we provide to our staff, customers, residents and partners.   

As part of our service to schools, we are currently working with schools to modernise their systems, moving from on-premise client server applications to cloud based services. The successful application will be a part of this journey and will help ensure that it is a success.   

If you would like an informal chat about the role, please contact the ICT Systems Team on 024 7697 5493. 

Working Hours: 37

Interview Date:  02/10/2019

Benefits

In return, we can offer you an excellent pension scheme, 'MyCar' scheme, flexible working, interest-free loans on annual travel cards, discounts at a number of city centre restaurants, shops and other establishments.

Coventry City Council is committed to delivering the best possible services and improving the quality of life for Coventry people. In order to do this effectively we aim to have a workforce that represents the diverse communities we serve, embracing and utilising the broad range of skills, experiences and perspectives this brings.

We are committed to making our recruitment practices as inclusive as possible for all. This includes making adjustments or changes for people who have a disability or long-term health condition.

Key Requirements

This Authority is committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment.

This post is covered by the Code of Practice on the English language fluency for public sector workers.

Please note we will communicate any interview arrangements with you via email, so please check your email and WMJobs account on a regular basis after submitting your application.

This vacancy and advert will be closed as soon as sufficient applications are received. Therefore, it is strongly advised that you complete and return your application as soon as possible.

When recruiting, we review candidates against our Behaviour Framework . To find out more information about the Behaviour Framework please click here.

Need help with your application?

If you would like support in completing your application, then help is available at the Job Shop. 

Coventry City Council’s Job Shop is a free service for all Coventry residents. Come in and see one of our dedicated advisers and receive 1 to 1 support.

We are open Monday-Friday 9.15-4.30pm (Thursday 10.30)

Address: 1 Bull Yard, Coventry, CV1 1LH

Phone: 024 7678 5740

Email: jobshop@coventry.gov.uk  

Website: http://www.coventry.gov.uk/jobshop

Supporting documents
Job Description and Person Specification

Company

About Coventry City Council

Coventry

At Coventry City Council we never want to hear the words – ‘but that’s the way we’ve always done it!” We are a Council that’s looking for new ways of working to tackle new – and old – challenges. We have had great success already and made great strides in changing the way we deliver services and in the way we work with colleagues. We have brought in a new flexible approach to working – giving staff the power, skills and tools to work from the best place at the best time to get the job done. We have a new Customer Service Centre, more online services for residents, a new Council office building, and a city that is changing to meet a new age of driverless cars and superfast broadband. There’s never been a more exciting time to be a part of Coventry.

The City

Coventry

Coventry is a city that is changing fast – and we are looking for candidates with the right skills and personality to join our team and help take us into a bright new future. We are a city that is going places - with an inspiring, world-famous history and exciting times ahead. We are UK City of Culture 2021; home to award-winning universities, top level sport and concerts and famous brands such as Jaguar Land Rover and Severn Trent. We are a part of the ‘Midlands-Engine’, the home of the UK motor industry and a proud multicultural city. Major developments are taking shape around the city, including a new-look shopping centre, a water park, new business quarter, restaurants and a modernised rail station. More and more firms and families are relocating to our city as they see what we have to offer. Coventry is a great place to live and work, and it’s getting even better!

The Council

Coventry

Our city is changing – and the Council is changing too. Headed by Chief Executive, Martin Reeves – who has assisted in bringing in the new WMCA - the Council is committed to improving the quality of life for residents – and its workforce. The Council is bringing in new, streamlined ways of working and making more use of technology to deliver services in new ways – helping residents to do more for themselves online and to do business with us when and how they want.

Coventry City Council is a modern council for a new age, embracing technology and flexible working to continue to rise to new challenges. It’s a council that’s not afraid to try something new!

Company info
Website
Telephone
02476 97 5500
Location
One Friargate, Coventry
Coventry
West Midlands
CV1 2GN
United Kingdom

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