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Customer Service Specialist Advisor

Employer
Lichfield District Council
Location
District Council House, Frog Lane, Lichfield
Salary
£22,462 - £24,799
Closing date
17 Sep 2019
Reference
LDC000229

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Sector
Local Councils
Job Type
Customer service
Contract Type
Full time permanent
Working Pattern
See advert details
Hours
Full-Time

Job Details


Lichfield District Council has a vacancy for a Specialist Customer Service Advisor within the Council's Customer Service/Contact Centre 'Lichfield Connects'.  The team performs a key role in enabling Lichfield District Council to deliver on its promise to improve lives by delivering great services to the residents of Lichfield.

Working under the general supervision of the Senior Customer Service Advisor, this is a specialist role and will involve a high degree of public contact, focusing on council tax, business rates and benefit enquiries, by telephone, face to face, correspondence and email. Taking payments using the corporate e-payment system, entering information on to the council tax and benefits system, scanning and indexing of documents using the corporate document management system and using other relevant back office systems to deliver excellent customer services and responding to customer enquiries at first point of contact.

You will be a strong team player and have extensive relevant knowledge and previous experiences of working in a Local Government Customer Service/Contact Centre.  Excellent communication and listening skills are a must, together with the ability to confidently deal with people at all levels, including outside specialist agencies.  Assertive and calm under pressure, you will be able to demonstrate the Council's Core Values: Put customers first, Innovate and Improve, and Have respect for everyone.

Full details of the post are available in the attached Job Description & Person Specification.

For an informal conversation, please contact Claire Peek (Senior Customer Services Advisor), on 01543 308000, or by email to Claire.peek@lichfielddc.gov.uk.  Previous applicants need not apply.

Supporting documents
Job Description & Person Specification - Customer Service Specialist Advisor

Company

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Working for us

We serve a population of around 100,000 residents within Lichfield and the district. Lichfield itself is a small cathedral city located 20 miles just north of Birmingham.

We are one of the district’s largest employers and offer a range of fulfilling job opportunities. Our team is at the very heart of our council - everyone, whatever their role, contributes to delivering great services to our local community. We are committed to equality and diversity, and work to ensure that our workplaces and our services are accessible to all. To see our full range of services , visit  www.lichfielddc.gov.uk/ourservices  and search careers for more information on how we work together to make Lichfield a great place to live and work.

We very much hope that you will want to become part of our team as we move forward and modernise our services.

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Company info
Website
Telephone
01543 308000
Location
Lichfield District Council
Frog Lane
Lichfield
Staffordshire
WS13 6YU
United Kingdom

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