Customer Service - Meet and Greet
- Employer
- Coventry City Council
- Location
- City Wide
- Salary
- £18,426 - £19,554 per annum
- Closing date
- 21 Sep 2019
- Reference
- COVCC000647
View more
- Sector
- Local Councils
- Job Type
- Customer service
- Contract Type
- Part time permanent
- Working Pattern
- Part Time
- Hours
- Full-Time, Part-Time
Job Details
Its 2019 and Customer Services within Coventry City Council has changed, we are responsible for providing both internal and external support across the city.
We support a range of council services across the city and in addition have moved many functions into a brand new building, Friargate, located directly next to the train station.
We are recruiting to two part time vacancies (18.5 hrs per week) and (20 hrs per week) on a permanent contract with the following working patterns:-
18.5hrs - Weds/Thurs/Fri (1:30pm - 5pm on Weds & 8:30am - 5pm)
20hrs - Mon - Fri (9am - 1pm)
and one full time position on a fixed term contract for 12 months, to cover a secondment.
Based in Citywide locations, you’ll be the first person that our customers meet in one of our busy buildings. You’ll be helping people to use our new self-serve channels, booking appointments, answering general enquiries and generally offering a warm welcome to the people of Coventry.
You will need excellent communication skills, patience and be able to connect and empathise with people from diverse backgrounds. You will need a genuine interest in helping and assisting people. You will have the ability to adapt your approach to suit the circumstances and be able to think on your feet.
There will be long periods of standing throughout the day depending on which location you are covering.
Keen to join the team? Please complete an application form, tell us about your previous experience and where you have used your skills to shine.
Successful candidates will be invited to an Assessment session to be held during October.
If you aren’t sure or have some questions we’d be happy to talk to you, please contact Daniel Freeman on telephone number 07951472963 for an informal conversation.
Applicants that have been through a Customer Services Assessment Centre and been unsuccessful in the last 12 months need not apply.
Closing date 30/09/2019
Benefits
In return, we can offer you an excellent pension scheme, 'MyCar' scheme, flexible working, interest-free loans on annual travel cards, discounts at a number of city centre restaurants, shops and other establishments.
Coventry City Council is committed to delivering the best possible services and improving the quality of life for Coventry people. In order to do this effectively we aim to have a workforce that represents the diverse communities we serve, embracing and utilising the broad range of skills, experiences and perspectives this brings.
We are committed to making our recruitment practices as inclusive as possible for all. This includes making adjustments or changes for people who have a disability or long-term health condition.
Key Requirements
This Authority is committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment.
This post is covered by the Code of Practice on the English language fluency for public sector workers.
Please note we will communicate any interview arrangements with you via email, so please check your email and WMJobs account on a regular basis after submitting your application.
This vacancy and advert will be closed as soon as sufficient applications are received. Therefore, it is strongly advised that you complete and return your application as soon as possible.
When recruiting, we review candidates against our Behaviour Framework . To find out more information about the Behaviour Framework please click here.
Need help with your application?
If you would like support in completing your application, then help is available at the Job Shop.
Coventry City Council’s Job Shop is a free service for all Coventry residents. Come in and see one of our dedicated advisers and receive 1 to 1 support.
We are open Monday-Friday 9.15-4.30pm (Thursday 10.30)
Address: 1 Bull Yard, Coventry, CV1 1LH
Phone: 024 7678 5740
Email: jobshop@coventry.gov.uk
Website: http://www.coventry.gov.uk/jobshop
Supporting documentsJob Description and Person Specification.pdf
Company
About Coventry City Council
At Coventry City Council we never want to hear the words – ‘but that’s the way we’ve always done it!” We are a Council that’s looking for new ways of working to tackle new – and old – challenges. We have had great success already and made great strides in changing the way we deliver services and in the way we work with colleagues. We have brought in a new flexible approach to working – giving staff the power, skills and tools to work from the best place at the best time to get the job done. We have a new Customer Service Centre, more online services for residents, a new Council office building, and a city that is changing to meet a new age of driverless cars and superfast broadband. There’s never been a more exciting time to be a part of Coventry.
The City
Coventry is a city that is changing fast – and we are looking for candidates with the right skills and personality to join our team and help take us into a bright new future. We are a city that is going places - with an inspiring, world-famous history and exciting times ahead. We are UK City of Culture 2021; home to award-winning universities, top level sport and concerts and famous brands such as Jaguar Land Rover and Severn Trent. We are a part of the ‘Midlands-Engine’, the home of the UK motor industry and a proud multicultural city. Major developments are taking shape around the city, including a new-look shopping centre, a water park, new business quarter, restaurants and a modernised rail station. More and more firms and families are relocating to our city as they see what we have to offer. Coventry is a great place to live and work, and it’s getting even better!
The Council
Our city is changing – and the Council is changing too. Headed by Chief Executive, Martin Reeves – who has assisted in bringing in the new WMCA - the Council is committed to improving the quality of life for residents – and its workforce. The Council is bringing in new, streamlined ways of working and making more use of technology to deliver services in new ways – helping residents to do more for themselves online and to do business with us when and how they want.
Coventry City Council is a modern council for a new age, embracing technology and flexible working to continue to rise to new challenges. It’s a council that’s not afraid to try something new!
- Website
- http://www.coventry.gov.uk/
- Telephone
- 02476 97 5500
- Location
-
One Friargate, Coventry
Coventry
West Midlands
CV1 2GN
United Kingdom
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