Engagement Officer (3 Year FTC)

Birmingham, West Midlands
£30,191- £34,983 per annum + excellent benefits
06 Sep 2019
27 Sep 2019
Job Ref
Contract Type
Fixed Term Contract
Working Pattern

Who we are

Transport for West Midlands (TfWM), the transport arm of the West Midlands Combined Authority is a rapidly growing and fast emerging as a standard setter in the industry. We are a Sunday Times Top 100 Best Companies employer and in October 2017, we became only the second ever to win the ‘City Region Authority of the Year’ twice in a row at the National Transport Awards. We need new talent to join our already excellent team that is making a real difference to people within the West Midlands.

About the team

Sprint is a new, modern, high-quality public transport service. Sprint runs on the road, with dedicated bus lanes and priority through areas of congestion, which will make the journey times much more reliable. This will offer passengers a level of service and comfort, with off-board ticketing, multiple door boarding, wheelchair and pushchair access, free Wi-Fi, and air conditioning as well as on-board audio-visual announcements and travel information.

Role Responsibilities

We have an exciting opportunity for an Engagement Officer to provide support on the Sprint project. Working with the Engagement manager and local communities, ensuring all communication and engagement of the Sprint Bus service is successfully communicated. You will concentrate your activities with customer relations, to highlight or escalate any customer concerns to Senior management. You will be responsible for maintaining all forms of Communication, Engagement Plans and Action Trackers, while supporting managers with liaison to both internal and external stakeholders. Working alongside the Engagement manager and delivery Leads, ensuring prompt, clear responses to all forms of communication and customer queries. You’ll be Minute taking as well as other administrative duties as well.

Who we need

To be successful in this role, you will need excellent communication and stakeholder management skills, be able to communicate with people from all walks of life, in both small and large public settings. You’ll need to be a team player, while maintaining attention to detail, performance and working under pressure.

You should be proficient in using Adobe Acrobat software, along with all Microsoft packages, and used to presenting information using different media.

In return for your hard work and commitment, we will reward you with a range of competitive and attractive benefits.

How to apply

To view and apply for these opportunities please visit https://.wmca.org.uk/careers where you will be required to register with our Online Recruitment System which is quick and easy. Please provide detailed information in your application outlining your suitability for the post and ensure it is submitted by the closing date.

A CV may be uploaded for extra information, but please note that personal details should be omitted, and a CV alone will not be accepted.

Closing Date: 16:00 on 27th September 2019

Interview/Assessment Date: 10th October 2019

We are committed to developing an organisation that is representative of the diverse communities that we serve and welcome applications from all sections of the community.

The following groups are currently underrepresented: young people, Black, Asian and ethnic minority groups and women at senior levels. We will make reasonable adjustments, in line with the Equality Act, for disabled applicants if these are needed. Wherever possible we will offer flexible working options which assist work-life balance and support service delivery for the customer.