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Customer Services Assistant

Employer
Warwickshire County Council
Location
Bedworth
Salary
GBP 10,159.46 (pro rata'd per annum)
Closing date
16 Apr 2020
Reference
WARW000004878

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Sector
Local Councils
Job Type
Libraries
Contract Type
Part time permanent
Working Pattern
See advert details
Hours
Full-Time, Part-Time
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Job Details

About the role:

 

The above post is based at Bedworth Library where you will be the first point of contact for all customers. The post-holder will be an integral part of a small team so you will need to use your initiative and take responsibility to ensure that tasks are completed and customer needs are met, always ensuring a positive experience for customers of all ages.

 

ICT plays a huge role in libraries today so experience of using office packages, the internet and social media is needed to assist our customers when answering enquiries, giving hands- on advice and carrying out administrative duties.

 

You may also be required to assist with events and activities so you should have the ability to share enthusiasm and knowledge of books and reading with all ages as well as the enthusiasm to deliver promotional work and children's activities which may involve singing and reading stories. 

 

 

Key requirements:

 

  • 4 GCSE passes, grade C or above or equivalent, to include English and Maths
    •  

  • A flexible approach to working hours within the needs of the service. You may also be required to work across any of our local libraries
    •  

  • Experience of working with members of the public in a customer service environment
    •  

  • Ability to share enthusiasm and knowledge of books and reading with customers of all ages
    •  

  • Ability and willingness to deliver promotional activities with customers of all ages
    •  

  • Ability to access and support users to access online services such as government websites, application forms, web email accounts and other similar services
    •  

  • On the application form please list the required 4 GCSE passes, grade C or above or equivalent, to include English and Maths.
    •  

  • Each qualification should be listed separately with the grade achieved.

    • To see the full vacancy and apply please click here 


    We welcome applications from everyone and value diversity in our workforce.


    Company

    As a local authority we take on a wide range of roles, whether we are providing specialist care and support to the most vulnerable in our communities, or championing Warwickshire as a choice for business through our work to promote economic growth and innovation.

    Warwickshire is famous the world over as Shakespeare’s county— but that’s only half the story.  We’re also vibrant and modern. One of the fastest growing commercial regions in the UK, we’re home to many leading companies and developing exciting opportunities for everyone who lives and works here. 

    WCC

    We pride ourselves on being an innovative employer that like to encourage new ways of working. Likewise, our ability to make decisions quickly is as important to us as it is to our customers.

    We work actively with partner organisations to deliver our core services:

    • Schools and Learning
    • Social Care and Health
    • Community Safety
    • Environment and Planning
    • Leisure and Tourism
    • Roads and Travel

    Accreditations

    Company info
    Website
    Telephone
    01926 41 8125
    Location
    HR Service Centre
    Shire Hall
     Warwick
    Warwickshire
    CV34 4RL
    United Kingdom
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