NCS Coordinator

Sandwell Area
Salary £22,000 - £25,000 (dependent on experience)
09 Sep 2019
20 Sep 2019
Contract Type
Fixed Term Contract
Working Pattern

Job Title:   NCS Co-ordinator (The Albion Foundation)

Reporting to: Head of Education and Safeguarding

Location: Sandwell (West Midlands)

Salary: £22,000 - £25,000 (dependant on experience)

Hours of work: Minimum 37.5 hours per week, the role will require some evening and weekend working as well as being part of programme delivery during summer and autumn sessions (residentials)


Purpose of the role:

Support the NCS Manager/Head of Scheme to deliver a high quality NCS Programme, you will:

  • Engage with young people and their Parents/carers wishing to participate on the NCS programme
  • Be responsible for managing pre-programme and on programme attrition
  • Recruit and manage/support the management seasonal staff
  • Act as the main point of contact with the Young People and Parent/carers
  • Support the Manager in the management of expenditure and budgets
  • Be the lead person who designs the NCS programme timetable

Main Roles and Responsibilities

  1. Deliver a robust and engaging keep warm strategy to minimise pre-programme attrition
  2. To monitor and record on designated CRM system young person’s engagement with NCS in order to quickly identify young people at risk of not participating on programme
  3. To support with the recruitment of young people to the NCS programme
  4. Act as the main point of contact for Young People who have signed up to the NCS programme, as well as their parents/carers
  5. Ensure welcome and information packs all relevant NCS communications are sent to young people and their Parents/carers at the appropriate times as agreed in the keep warm strategy
  6. Complete home visits to young people who meet the requirements of needing a home visit as set out by the EFL trust
  7. Embed the Programme Quality Framework into all recruitment, engagement and delivery activities
  8. To design and deliver a high quality NCS programme, ensuring it adheres to the NCS Programme Quality Framework
  9. To understand and manage your own performance against contractual KPI’s
  10. To complete the NCS programme delivery timetable, ensuring submission deadlines and agreed content and timetable templates are adhered to
  11. To act as Wave Leader during the delivery of NCS programmes, adhering to the Wave Leader roles and responsibilities at all times when acting in this role
  12. To support in the recruitment, training and supervision of seasonal delivery staff
  13. To Develop and maintain relationships with local voluntary organisations to support young people on Social Action Project
  14. To promote and manage the extension phase of NCS to graduates post programme and develop further opportunities for them to engage, develop and be active in their community
  15. Ensuring the volume of graduates engaging with NCS/wider voluntary opportunities meets the contractual benchmark as set by EFL Trust
  16. To understand and comply with the safeguarding of young people, staff, the NCS contract and the organisation
  17. To attend regular team and organisation meetings reporting key performance achievements/areas for improvement
  18. Deputise for the NCS Manager when appropriate
  19. Any other duties as reasonably requested by the line manager/organisation

Personal Specification

Essential Skills

  1. To have a good knowledge of the NCS programmes and it’s outcomes
  2. Excellent communication skills
  3. Experience of working with young people, particularly 15-17 years olds
  4. Experience of working in education/voluntary/community settings
  5. Ability to relate well to young people from a wide range of backgrounds, engage them in activities which support their development and relate sensitively and confidentially to the needs of young people, parents and their families
  6. Ability to engage with Parents/carers to ensure their buy in of the NCS programme
  7. To have a good understanding of your local community and voluntary organisations that work within them
  8. Experience and/or knowledge of secondary and higher education sector and/or local authority programmes that support young people
  9. To be innovative to meet the needs and interests of graduates post programme
  10. A commitment to safeguarding and health and safety
  11. An ability to work to personal targets
  12.  A commitment to supporting young people and the principles of equality and diversity
  13. Ability to work independently and as part of a team
  14. Experience of working towards KPI’s and monitoring performance and impact
  15. Excellent communication skills including written, telephone and interpersonal skills
  16. Proven planning and organisation skills
  17. A driving licence and access to a car


  1. Good Administrative skills
  2. Experience of working of data inputting and working with a CRM system
  3. Knowledge of adhering to GDPR

Please note: Appointment to the role is subject to confirmation of funding. Any offer of employment is subject to a DBS check and receipt of 2 satisfactory references.

Closing date for the post Friday 20th September noon – no applications will be accepted after this time

Interviews to be held on Thursday 26th September

The Albion Foundation are Equal Opportunity employers

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