Senior Customer Services Assistant

Senior Customer Services Assistant 

Stratford upon Avon Library 

24.38 hours

Salary GBP 12,884.50 - GBP 13,946.67 per annum

About The Role & Us

This role is based at our busy town centre Stratford Library where as a Senior Customer Services Assistant you will be responsible for supervising the Customer Services Assistants and Volunteers in delivering effective services to customers, ensuring a positive experience for customers of all ages. 

This will include assisting customers with enquiries, the promotion of books, reading and events as well as providing ICT assistance.  You will also be responsible for preparing rotas, carrying out banking activities and reporting building faults/ maintenance issues.

You will need to have the enthusiasm to deliver outreach and promotional work, including children's activities which involve singing and telling stories, as part of your line manager duties you will also need to lead by example and encourage other colleagues with these activities.

ICT plays a big role in libraries today so experience of using office packages, the internet & social media is needed to assist our customers when answering enquires, giving hands on advice and carrying out administrative duties.

Working hours across the week will be allocated on a rota basis across all our sites. Libraries are open on a Saturday and specific sites also on Sunday. Staff will be required to work weekends and working patterns will be based on the needs of the service and are subject to change.

Working hours 24.38 hours: Tue & Wed 8:30 - 5:00, Fri 9:00 - 5:00,alternate Saturdays 10:00 - 3:15.

Sundays as required at Leamington Library. Enhanced rates of pay for Sunday working, plus time of in lieu.

Key Skills & Experience Required

4 GCSE passes, grade C or above or equivalent, to include English and Maths.

A flexible approach to working hours including Saturdays, & Sundays as required at Leamington Library. You may also be required to work across any of our local libraries.

Experience of working with members of the public in a customer service environment.

Ability to access and support users to access online services such as government websites, application forms, web email accounts and other similar services

Ability to share enthusiasm and knowledge of books and reading with customers.

Ability and willingness to create and deliver promotional activities for customers of all ages.

Ability to participate effectively in the recruitment, selection, induction, appraisal, training, motivation and supervision of staff.

On the application form please clearly list that you have the required 4 GCSE passes, grade C or above or equivalent to include English and Maths.Please list each qualification separately with the obtained grade. 

To see the full vacancy and apply please click here

 

We welcome applications from everyone and value diversity in our workforce.