ICT Desktop Technician

Service Headquarters, Hindlip Park, WR3 8SP
£21,589 - £23,836 per annum
13 Sep 2019
01 Oct 2019
Job Ref
Contract Type
Full time permanent
Working Pattern

ICT Desktop Technician

Scale 5

£21,589 - £23,836 per annum

37 hours per week

ICT Department, Hindlip Park

The Role

An exciting, permanent opportunity has arisen in the ICT department, based at Service Headquarters, Hindlip Park.

The role of ICT Desktop Technician is to provide 2nd level support to HWFRS users in a mixed full/thin/mobile client environment. The post holder will assist the IT Help Desk with the diagnosis, support and troubleshooting of desktop and software application issues.

As a small and dedicated team everyone gains experience and exposure of a wider range of IT disciplines. The successful candidate will undertake training and development opportunities to aid progression in the Department, including to 3rd Line Senior Technician roles.

The Person

Ideal candidates will have a recognised computing qualification at HNC level or equivalent experience, with Industry qualifications, such as Microsoft, Cisco and ITIL desirable.

Experience and knowledge:

- Experience in supporting a comprehensive range of ICT services in a business environment. Knowledge of cloud services and SaaS operating models would be highly desirable.

- A good working knowledge of the Microsoft Windows desktop platform.

- Experience in creating and administering user accounts and user groups within Microsoft Active Directory.

- A good working knowledge of Microsoft Windows file, folder and network shares permissions.

- Practical knowledge/understanding of desktop computing hardware and technologies.

- Experience of working with data networks, TCP/IP, DNS, DHCP and Ethernet networking.

- Experience of working with utility programs such as anti-virus, anti-spam, backup etc.

- Organisational skills with the ability to prioritise workloads, meet deadlines and work under pressure.

- The ability to support senior technical colleagues in ICT technical projects.

- The ability to identify technical problems and offer logical solutions.

About Us

Every day we're helping to save lives and keep the community safe - and not only by fighting fires. Behind the scenes at Hereford & Worcester Fire and Rescue Service, there are lots of other roles that people don't see, helping to provide vital functions to keep us an efficient and effective Fire and Rescue Service.

Reasons to Join Us

26 days annual leave entitlement increasing to 31 days after five years’ continuous service (plus bank holidays).

Access to a local government pension scheme.

Flexi-time scheme allowing you to have an element of flexibility over your working hours.

Free On-site parking.

Staff support networks.

Emergency Services Discounts.

Staff gym and canteen available.

Landscaped surroundings.


The closing date for applications is Sunday 29th September 2019. The selection day is to be confirmed, however, this will include a practical test related to the role.

The successful applicant will be subject to a NPPV Level 3 Vetting Check, as we are co-located on West Mercia Police premises. Possession of a current, valid driving licence is also required.

For any further queries regarding the role, please contact Operational Support Manager Pete Chatwin on 01905 368 413.

Supporting documents
Candidate Guidance Notes 2018.pdf
Desktop Technician JD.pdf

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