Skip to main content

This job has expired

Team Manager - Contact Centre

Employer
Sandwell Children's Trust
Location
Hollies Contact Centre, Smethwick
Salary
Band H £40,760 - £45,591 dependent on experience
Closing date
16 Apr 2020
Reference
SAND000004317

Job Details

At Sandwell Children’s Trust, we put the child at the heart of everything we do.

In the Trust we are transforming the way we do things and we want to strengthen our teams to enable us to provide intervention and preventative solutions for the families we work with. We have the freedom to make quick decisions that matter the most, resulting in the best possible outcomes.

We believe in providing the best possible work environment and opportunities for our staff, where together with an inspirational leadership team we strive to serve our purpose of improving the lives of children and young people.

At the recent monitoring visit Ofsted said that they can see ‘a marked difference regarding quality and consistency which is reflected in practice’.

The Trust are recruiting for a Contact Centre Team Manager

Hours: 37 per week

Closing date: 28th October 2019

The Team Manager is responsible for managing a team of Contact Centre Co-ordinators, Social Care Assistants and Sessional Workers. The Contact Centre takes referrals from Care Management to support with contact arrangements for children with their parents when the matter is in care proceedings.

The Hollies Contact Centre is open late 2 nights a week to help facilitate contact, the centre also facilitates weekend contact.

The role involves chairing contact planning meetings when a referral has been received to assess the risks and consider the needs of the child/parents to establish contact arrangements such as the venue and duration of contact.

The Contact Centre provides a vital service to children and families supporting contact between children in care and the people who are important to them. This is an exciting opportunity for you to be part of.

You will need to be a qualified social worker and have experience of mentoring or supervising staff in a social care setting.

For an informal discussion please contact Kathy Pendle, Interim Operations Manager on 0121 569 8497.

Sandwell Children's Trust is committed to safeguarding and promoting the welfare of vulnerable groups including children, and expects all staff and volunteers to share this commitment.

An Enhanced DBS is required for this position and registration with the HCPC.

Supporting documents
Job description
Person specification
12 reasons to work for Sandwell Children's Trust

Company

At Sandwell Children’s Trust we strive for excellence to improve the lives of children.  To achieve this, we know how important it is to retain and attract high performing, forward thinking and innovative people and provide them with all the support they need.

With a culture of collaboration, partnership working and the child at the heart of everything we do, it really is an exciting time to join Sandwell Children’s Trust.

Working for us

There are lots of great reasons to work with us in Sandwell Children’s Trust.  From a generous rewards package to a culture of learning and development.  Our 12 reasons to work for Sandwell Children’s Trust sets us apart as the place to grow your career and feel part of a great team.  Please visit the Sandwell Deal and our 12 reasons via this hyperlink:  https://sandwelldeal.co.uk/

There are many benefits for working for us too:

  • Flexible working patterns that suit you and all of our roles have well-defined career progression.
  • Access to our Learning & Development portal offering virtual training programmes, learning & development info bursts, learning events and much more.
  • The latest technology enabling more effective and streamlined working.
  • Detailed and effective appraisals to strengthen your practice.
  • Access to a range of family friendly policies.

Benefits & Rewards

  • Up to £6,500 re-location package
  • Generous annual leave entitlement, plus 5 additional days for long service recognition. 
  • The opportunity to purchase up to 10 days additional holiday through our salary sacrifice scheme.
  • Your birthday off paid in addition to annual leave entitlement and 8 bank holidays, plus a concessionary day at Christmas.
  • Membership of the Local Government Pension Scheme, this is a nationwide career average scheme with employer contributions of 21.6%.
  • We recognise individual loyalty with service awards from 2, 5, 10 and every 5 years onwards.
  • Reimbursement of Social Work England registration
  • 24/7 access to free and confidential employee counselling service
  • Access to a range of discounts on products and services
  • Salary sacrifice schemes for cars, bikes and technology.
  • Refer a friend scheme
  • Wellbeing initiatives and forums
  • Discounted gym membership
  • Eye care vouchers
     

About Sandwell    

Sandwell sits in the heart of the West Midlands and has a diverse population of 341,729 people.  While Sandwell is the 12th most deprived local authority in England, it is a community where our families have high aspirations and where we pride ourselves on equality of opportunity and our adaptability and resilience.

We have excellent and affordable transport links, quality housing at affordable prices and an abundance of entertainment, arts, culture and history right on the doorstep.

For all recruitment enquiries please email recruitment_childrenstrust@sandwell.gov.uk and one of our friendly team will call you to discuss opportunities with the Trust.


 

 

Company info
Website
Telephone
0121 569 2200
Location
Sandwell Children's Trust
The Wellman Building
Dudley Road
Oldbury
West Midlands
B69 3DL
United Kingdom

Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert