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School Appeals Manager

Employer
Solihull Metropolitan Borough Council
Location
Council House
Salary
£22911 - £35934
Closing date
16 Apr 2020
Reference
SOL000003168

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Sector
Local Councils
Job Type
Management
Contract Type
Full time permanent
Working Pattern
Standard
Hours
Full-Time

Job Details

Hours:
37.0 Hours per Week

How would you like to join and lead our fast paced team to deliver an efficient and effective schools appeals service?

As our Schools Appeals Manager, you will manage the delivery of the service including the allocation of work, quality control and monitoring, making decisions about competing priorities and recruiting and training panel members. With opportunities to progress and develop your expertise in the Schools Appeals Process you will also become responsible for co-ordinating panel hearings and liaising with appellants, panel members, clerks and solicitors whilst maintaining a detailed knowledge of the relevant statutory guidance.

To be successful in this role you will be qualified to degree level or have equivalent experience. You will be an excellent communicator with the ability to build relationships and communicate complex topics clearly to colleagues, customers and stakeholders. Whilst previous experience within a schools appeals environment would be an advantage it is your operational management and experience of working in a customer facing environment which is really important to us. And what will really set you apart is your planning and organisational skills, able to effectively and efficiently manage a statutory process to agreed targets and deadlines.

In return we can offer a career progression opportunity in a friendly and supportive team. The wellbeing of our employees is a priority for us as an organisation and we offer a range of benefits including:

  • Generous leave (which rises with continuing service), including flexi leave up to 24 days per year
  • The opportunity to buy up to 10 additional days annual leave per year
  • A range of flexible and agile working options
  • Family and Carer friendly policies
  • Attractive staff discounts and benefits
  • Access to our Employee Assistance Programme – a 24 hour independent, free and confidential advice and support service
  • A career average pension scheme

If you share our enthusiasm for providing customer focused and seamless services – and you’re excited about the challenges that you’ll be exposed to – then we’d love to discuss your prospects in this welcoming department.

To apply, please click the link below. If you have a specific question or require further information regarding this post, please contact Jane Game, Democratic Services & Scrutiny Manager on 0121 704 6051.

Interviews will be held week commencing 16th December 2019 at the Council House, Solihull.

Please note we do not accept CVs.

The Fluency Duty is outlined in the Code of Practice on the English language requirements for public sector workers. The Fluency Duty for this role is Required.

This post requires the following Disclosure and Barring check: Not required.

Solihull Council has a responsibility for, and a commitment to, safeguarding and promoting the welfare of children, young people and adults at risk and requires all staff and volunteers to share this commitment.

Supporting documents
Job description and person specification

Company

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About Solihull Metropolitan Borough Council

Solihull

Solihull is regarded as a popular and vibrant place to live in the UK. As one of the most prosperous towns in the Midlands, almost two thirds of our borough is designated as green belt. We have over 1,500 acres of parks across the borough, with 16 Green Flag Awards. Solihull is very well connected, with great transport links such as the M40, M42 and M6 all close by, and an excellent rail network, plus, of course, an international airport. We are home to the award-winning Touchwood Shopping Centre, National Exhibition Centre, Resorts World Birmingham, and the Resorts World Arena.

It is an exciting time for Solihull, although we are a relatively small local authority (c. 6000 employees), we still have ambitious plans including the development of UK Central and HS2.

Here at Solihull Council, we want to ensure that all our citizens have an equal chance to share in Solihull’s success. We do this by putting our customers at the heart of everything we do.

We recognise that our employees are the key factor in achieving our vision and as such, we are always on the lookout for talented individuals, who want to make a real positive difference to people’s lives and can help us to continue building on our success.

Both Smarter Ways of Working and Employee Wellbeing are key Council Priorities.

The transition to Smarter Ways of Working has presented us with the opportunity to re-think how and where we work. With the option to access portable technology, dependent upon the requirements of the role, a lot of our people are not bound to a single workplace or traditional ways of working, with many choosing to spend a good proportion of their week working from home.

tomOur people told us that they value flexibility, and that choice enables them to have a better work-life balance, manage family responsibilities, enhance their personal wellbeing, and continue to deliver excellent outcomes for the residents of Solihull.

Our people are our number one asset, and our aim is to have a healthy, happy engaged and thriving workforce.

Wellbeing is at the heart of our employee offer and we are a bronze accredited West Midlands Combined Authority Thrive at Work employer.  This recognises our commitment and action in support of employee wellbeing; we are currently working towards silver accreditation.

Unpaid carers carry out a key role within our community and know that this can be challenging when combined with employment.  Our Carer’s Policy and the ongoing support we give to our employees has resulted in us winning Employer of the Year 2022 at the Carer Friendly Awards.

We will offer you:

  • A friendly, supportive and inclusive working environment;
  • Competitive salaries including, for those at the top of their scale, the opportunity to receive a non-consolidated lump sum;
  • A range of flexible working options;
  • Annual leave starting at 25 days and rising to 30 days after 5 years' service in addition to public holidays with an opportunity to purchase up to 10 additional days' holiday per year;
  • A generous flexitime scheme (available for most roles);
  • Access to the Local Government Pension Scheme;
  • A wide range of learning and development opportunities;
  • A range of family friendly policies;
  • Employee benefits including subsidised travel passes, Cycle 2 Work Scheme, confidential Employee Assistance Programme and staff discounts.

Solihull Council is proud to be an Equal Opportunities Employer.  We celebrate diversity and are committed to creating an inclusive environment for all employees – a place where we can all be ourselves and succeed on merit.

As users of the Disability Confident Scheme, we guarantee to interview all disabled applicants who demonstrate they meet the minimum criteria for the vacancy.

Solihull Council has a responsibility for, and is committed to, safeguarding and promoting the welfare of children, young people and adults at risk, and requires all staff and volunteers to share this commitment.

For roles eligible for a Disclosure and Barring Service (DBS) check this will be indicated in the advert and supporting recruitment documents.  Where the post involves working with children, other vulnerable groups or in a position of trust it is exempt from the provisions of the Rehabilitation of Offenders Act 1974.  Further guidance is available at https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/945449/rehabilitation-of-offenders-guidance.pdf

Please note, where sufficient numbers of applications are received, we reserve the right to close a vacancy before the advertised closing date. We therefore advise that you submit your application as soon as possible.

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Company info
Website
Telephone
0121 704 6000
Location
Council House
Manor Square
Solihull
West Midlands
B91 3QB
United Kingdom

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