Revenue and Collection is responsible for invoicing and collecting Housing Sundry Debts which include housing repairs recharges, lock up garages and Careline Alarm accounts. We also reconcile all housing rental income ensuring rent accounts are maintained and property information is updated as soon as possible to avoid rent loss. We also take a lead role in the implementation of the annual rent variation process for our 65,000 tenants. The team is also responsible for ensuring properties are correctly set up on our Housing Rent system Northgate to enable estate management and landlord responsibilities to be completed. Revenue and Collection also set up all Rent Direct Debits. We also trace missing payments and ensure they are posted to the correct rent accounts.
The successful candidate will manage the Rent Control and Income teams. They will ensure processes and procedures are in place for staff to follow clear, defined and agreed protocols. To ensure the annual rent notification is completed within agreed time scales. To undertake regular 1-2-1/My Appraisals and team meetings. Attend collaborative meetings with partners and stakeholders and actively contribute at project and working groups. Deal with queries of a complex nature. Deal with all staffing and personnel issues. Provide statistics for the Head of Service on the work of the teams.
Knowledge of the Northgate system or a Housing Rent System.
Need to demonstrate managing and supervising teams and undertaking 1-2-1/My Appraisals and objective setting.
Be able to set targets and monitor performance.
Ability to plan and prioritise the work of the teams to meet deadlines and targets.
Demonstrate the use of IT to create , amend and interrogate computer systems.
Be able to investigate problems and find solutions
Ensure process documentation is created, maintained and accurate.
Undertake the development and automation of manual systems to improve efficiencies within the team.
Ensure daily, weekly, monthly tasks are undertaken and report concerns as and when required with the appropriate teams and organisations
A commitment to customer care and delivery of a high standard of service to citizens
Provide statistics and other management information on the team's key performance indicators.
Be able to follow up on staffing issues and personnel matters.
Deputise for the Income Manager at meetings in their absence.
Interviews for this post will take place virtually via video conferencing. Shortlisted candidates will be provided with further information.
For informal enquiries about this role, please contact:
0121 303 3831
We welcome applications from people with caring responsibilities and flexible working options will be considered.
Right to work in the UK documentation will be fully checked for all applicants. All non UK applicants are required to apply for a Certificate of Sponsorship from Birmingham City Council and must be approved by the UK Visas and Immigration (UKVI) before any employment offer can be confirmed. Unless they are an EEA or Swiss citizen that was already employed by BCC prior to 31 December 2020, then they will need to apply to the EU Settlement Scheme (EUSS) instead.
Job Description & Person Specification