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Revenues Officer

Employer
Telford & Wrekin Council
Location
Addenbrooke House, Telford
Salary
£19,554 - £21,166
Closing date
27 Oct 2020
Reference
TWC000004411

Job Details

Revenues Officer 
Full Time - Temporary Contracts
NJC Scale 4 £19,554 - £21,166

 

Telford & Wrekin Council is an agile organisation that embraces innovation to address the changing public sector environment, and puts improving the quality of life of all local people at the heart of everything we do. The Revenues Service is looking to recruit  temporary full time Revenues Officers to join our busy teams and help shape the future of our service.

Do you thrive in a challenging environment? Can you make a difference for our customers and your team? Do you have what it takes to improve an already excellent service? Join us and help build on this success.

The post holder should possess 4 GCSE’s, grades A – C, including Mathematics and English Language.

In Revenues you need a broad skill set as you will be dealing with a wide variety of people from Council Tax payers, businesses and other support agencies. You will need to be good with numbers, able to interpret and explain legislation and be proficient with using IT systems.

 




Knowledge
A detailed knowledge of the legislation and guidance relating to Council Tax, National Non Domestic Rates, Benefit Overpayments, and Sundry debt income is desirable.

 

Experience

It would be beneficial if the post holder has previous experience working in a revenues environment or proactively dealt with the collection of debt.

  • An organised and systematic approach to work to achieve performance targets.
  • Ability to deal with customers in a professional, courteous and unbiased manner, to provide a high quality customer service.
  • Excellent communication skills: both oral and written, to be able to explain complex legislation and communicate decisions effectively to customers.
  • Ability to work through and interpret complex cases in a systematic order in accordance with relevant procedures.
  • The ability to process high volumes of work efficiently and effectively and with a high degree of accuracy.

 

Please complete the online application form as CV's will not be accepted.

If these roles are of interest and you would like more information or an informal chat, please contact Jo Morton on 01952 383905.

Please note employees who are at risk will be considered first for this position. Only if an appointment is not made will other candidates be considered

Supporting documents
Job Description & Person Specification

Company

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Telford & Wrekin Council is an award winning council, and we were recognised as Local Authority of the Year 2022 at the Municipal Journal Awards, and the Association for Public Service Excellence Council of the Year in 2021.

At Team Telford we work hard to protect, care and invest to create a better borough and our employees are at the heart of everything we do. Having the right people, with the right skills, in the right roles allows us to deliver the excellent services that residents and businesses on the borough expect from us. 

Our friendly and passionate teams are trusted by leaders and managers to deliver this ambition. We invest and nurture our workforce and support our employees to develop and thrive. The better we are the bigger difference we make to the people we serve. 

In return we also offer a great range of benefits including competitive salaries, flexible working hours and work arrangements, employee discounts, salary sacrifice schemes, a local government pension scheme and generous annual leave entitlement.

At Telford & Wrekin Council, we know that having a diverse workforce is key to providing the best possible services to our community. We celebrate having a diverse and inclusive culture where people are able to be themselves at work, and everyone has a voice and we know we are stronger and better connected as a result. 

We welcome applications from people from all backgrounds and where our data shows that specific groups are under-represented within our workforce, our adverts will actively encourage applications from these groups.

We are also proud to be a Disability Confident Employer, committed to recruiting and retaining people with disabilities or other health conditions. You can find out more about this and our ‘guaranteed interview scheme’ here

You can also read more about our Recruitment and Selection Policy commitments and Recruitment of Ex-Offenders here

If you are unable to complete an online application form please contact the HR helpdesk on 01952 383601 or email hrhelpdesk@telford.gov.uk

Company info
Website
Telephone
01952 380000
Location
Telford & Wrekin Council
Darby House
Lawn Central
Telford
Shropshire
TF3 4JA
United Kingdom

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