Customer Services Assistant

Nuneaton Library

4 hours a week

Sunday 10.00am- 2:00pm (Enhanced rate of pay at time and a half)

The above post is based at our busy Nuneaton Library where you will be the first point of contact for all users.

The post-holder will be an integral part of a small team therefore you will need to use your own initiative and take responsibility to ensure that tasks are completed, and customer needs are met, ensuring a positive experience for customers of all ages.

ICT plays a huge role in libraries today so experience of using office packages, the internet and social media is needed to assist our customers when answering enquiries, giving hands on advice and carrying out administrative duties.

You may also be required to assist with events and activities so you should have the ability to share enthusiasm and knowledge of books and reading with all ages, as well as have the enthusiasm to deliver promotional work including children's activities which may involve singing and telling stories.

Key Skills & Experience Required

• 4 GCSE passes, grade C or above or equivalent, to include English and Maths.
• A flexible approach to working hours within the needs of the service. You may also be required to work across any of our local libraries
• Experience of working with members of the public in a customer service environment
• Ability to share enthusiasm and knowledge of books and reading with customers of all ages
• Ability and willingness to deliver promotional activities with customers of all ages
• Ability to access and support users to access online services such as government websites, application forms, web email accounts and other similar services

On the application form please clearly list that you have the required 4 GCSE passes, grade C or above or equivalent to include English and Maths. Please list each qualification separately with the obtained grade.

This organisation is committed to safeguarding and promoting the welfare of children, young people and adults and expects all staff and volunteers to share this commitment.

This post is subject to an enhanced DBS disclosure.

For full Job Description & Person Specification click here

For further information about this role please contact Mark Griffin – 01926 476730 markgriffin@warwickshire.gov.uk

Closing date: 5th October 2020

Interview date: 22nd October 2020 

To apply for this vacancy please click on the 'Apply' button.
 
Our method of application is online, please note, CV’s should not been submitted unless asked to do so.

 
If you are unable to apply using the 'Apply' button please contact the Recruitment Centre on hrandpayroll@warwickshire.gov.uk including your contact details and any relevant screenshots.
 
You will be notified of our shortlisting decision via email, so please check your email on a regular basis after submitting your application.

As part of being a Disability Confident employer we guarantee to interview anyone with a disability whose application meets the minimum criteria for the post. By ‘minimum criteria’ we mean that you must provide us with evidence in your application form which demonstrates that you generally meet the level of competence required for each competence, as well as meeting any of the qualifications, skills or experience defined as essential in the person specification.

Should you require application forms in an alternative format / language or any adjustments to be made throughout the application process or upon appointment, please contact hrandpayroll@warwickshire.gov.uk  and we will make every effort to meet your specific requirements.

Warwickshire County Council is committed to equality of opportunity for all staff and is keen to address areas of under representation in its workforce and would particularly welcome applications from all suitably qualified persons from the BAME community, disabled people and people from the LGBT+ Community.