ICT Infrastructure Support 2nd Line Officer

Darby House
£30,451 to £32,234 per annum
10 Sep 2020
21 Sep 2020
Job Ref
Contract Type
Working Pattern

ICT Infrastructure Support 2nd Line Officer


Full Time 37 hours

£30,451 - £32,234


Telford & Wrekin Council are looking to recruit a 2nd Line Infrastructure Officer  to provide customer focused reliable, flexible operational and technical configuration support to all Telford & Wrekin staff, Schools and Councillors. Enabling Service Areas, Schools and Councillors to operate more effectively and efficiently.



Major Tasks include:

• Rotation between desktop 2nd Line remote support and onsite support, depending on business need

• To provide prompt desktop 2nd line support from telephone, intranet and email requests to ensure operational problems are resolved as quickly as possible

For further information on the role please click on the job description and person specification which is available below.


Benefits of working for Telford & Wrekin Council:-

  • Working from Home arrangements during current climate
  • Town Centre location with easy access to transport and shopping
  • Flexible working arrangements
  • Council’s Pension scheme
  • Salary Sacrifice schemes (car and childcare)
  • Purchase extra annual leave

Please note employees who are at risk will be considered first for this position. Only if an appointment is not made will other candidates be considered.

Please complete the online application form as CVs will not be accepted.

We are committed to equality and diversity.

Supporting documents
JD and PS

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