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Customer Service Advisor

Employer
Lichfield District Council
Location
District Council House, Frog Lane, Lichfield
Salary
£20,092 - £22,183
Closing date
5 Oct 2020
Reference
LDC000323

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Sector
Local Councils
Job Type
Customer service
Contract Type
Full time permanent
Working Pattern
Flexible hours
Hours
Full-Time

Job Details


We have a full-time opportunity for a Customer Service Advisor within the customer service/contact centre ‘Lichfield Connects’.  The centre provides a key role in enabling the Council to deliver on its promise to improve lives by delivering great services to the residents of Lichfield District.

The role involves a high degree of public contact in dealing with queries by telephone, face to face (please note that our offices are currently closed to the public), correspondence and email on a wide range of the Council’s services, together with taking payments using the corporate e-payment system, entering information on the Customer Service Relationship Management system Jadu CXM and scanning and indexing of documents using the corporate document management system and using other relevant back office systems to deliver excellent customer services and responding to customer enquiries at first point of contact.

You will have previous experience of working in Local Government Customer Service/Contact Centre Team and of dealing with customers in a face to face environment.  Excellent communication and listening skills are essential, together with excellent organisational and administrative skills.  You will also have experience of dealing with people at all levels.  

Full details of the post are available in the Job Description and Person Specification.

For an informal discussion, please contact Ysanne Williams (Customer Services Manager) on 01543 308738, or by email on Ysanne.williams@lichfielddc.gov.uk

Supporting documents
Customer Service Advisor - Job Description & Person Specification

Company

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Working for us

We serve a population of around 100,000 residents within Lichfield and the district. Lichfield itself is a small cathedral city located 20 miles just north of Birmingham.

We are one of the district’s largest employers and offer a range of fulfilling job opportunities. Our team is at the very heart of our council - everyone, whatever their role, contributes to delivering great services to our local community. We are committed to equality and diversity, and work to ensure that our workplaces and our services are accessible to all. To see our full range of services , visit  www.lichfielddc.gov.uk/ourservices  and search careers for more information on how we work together to make Lichfield a great place to live and work.

We very much hope that you will want to become part of our team as we move forward and modernise our services.

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Company info
Website
Telephone
01543 308000
Location
Lichfield District Council
Frog Lane
Lichfield
Staffordshire
WS13 6YU
United Kingdom

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