Principal Performance Officer

1 Lancaster Circus Queensway, Birmingham, B4 7DJ.
£35,745 to £43,857
11 Feb 2021
26 Feb 2021
Job Ref
Contract Type
Working Pattern

The Highways and Infrastructure service provides and manages a range of services that are focused on:

• maintaining and managing the city’s highway infrastructure to a safe and serviceable condition, to meet the council’s statutory duties; and

• managing activity on the highway network such as parking, bus lane enforcement and traffic regulation.

This includes services to invest in, operate and maintain assets including roads, pavements, street lighting, structures, bridges, tunnels, traffic signals and trees on the public highway. These are currently delivered through the council’s PFI contract, which is scheduled to run until June 2035.

The council is currently working with partners to restructure its highway maintenance and management contracts from 2021 onwards. We are seeking to achieve this through procuring a new long-term contractor for the council’s PFI contract, who will deliver significant improvements to highway infrastructure assets and manage those in the future.

We are currently recruiting to fill a number of opportunities within our PFI Contract Management team and are looking for people with experience of developing, procuring, managing and establishing complex service contracts in a commercial environment, who can become part of our team and contribute positively to managing this change.


We are looking a Principal Performance Officer to work to work with our PFI Contract Management team.

You will lead a small team responsible for reviewing the performance of our highway maintenance and management service providers. You and your team will be responsible for ensuring the correct application of our highway maintenance contract, auditing performance and providing performance and management information about how our service providers are doing. An eye for detail and experience in analysing data and preparing reports is essential and ideally you will have previous supervisory or management experience.

This is a great opportunity for you to develop your performance management skills as you and your team will play a key role in supporting our Performance Manager in reviewing and challenging our service providers’ performance to ensure that the council receives the services it has paid for. You will also work closely with our Commercial and Payments Team to ensure they have the information they need to make contractual payments.

The successful applicant will also provide support to our Performance Manager and the wider PFI Contract Management team in helping them to identify and develop new contractual approaches, changes and solutions that offer value for money and achieve efficiencies and savings.

You will work with both our internal and external partners, stakeholders and advisors across all channels in this role as well as directly with our highway maintenance and management service provider. As a result, you’ll need good written and verbal communication skills and feel confident and comfortable dealing with a wide variety of people at all levels on a diverse range of commercial and contractual issues. Previous highways experience isn't essential, but the ability to build relationships and rapport would be a real asset.

This is an exciting but at times demanding role, so you will need to be able to stand your ground and be passionate about getting the best result for Birmingham. Your eye for detail and ability to analyse information will be put to great use as you help challenge our thinking and ensure our officers and our service provider are delivering on their obligations and are making sound decisions which benefit Birmingham.

You will need to be a dynamic individual who is able to hit the ground running, be flexible, adaptable and be comfortable working on your own initiative and as part of a close-knit team.

If this sounds like you, we would like to hear from you.



Interviews for this post will take place virtually via video conferencing. Shortlisted candidates will be provided with further information

For informal enquiries please contact Steve Walton on 07548 713619 or

Ref: BCC001642

We welcome applications from people with caring responsibilities and flexible working options will be considered.

“Right to work in the UK documentation will be fully checked for all applicants.  All non UK applicants are required to apply for a Certificate of Sponsorship from Birmingham City Council and must be approved by the UK Visas and Immigration (UKVI) before any employment offer can be confirmed. Unless they are an EEA or Swiss citizen that was already employed by BCC prior to 31 December 2020, then they will need to apply to the EU Settlement Scheme (EUSS) instead.


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Job Description and Person Specification
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