Monitoring Centre Operator

CCTV and Lifeline ,Town Hall, Walter Stranz Square, Redditch, B98 8AH
£23,080 - £25,481
01 Oct 2020
26 Oct 2020
Job Ref
Human Resources
Job Type
Contract Type
Part time permanent
Working Pattern
See advert details

Monitoring Centre Operator
CCTV & Telecare Services
Redditch Borough Council
Permanent Contract
Grade 5 (SCP 14 -19)
£23,080 - £25,481 per annum (pro rata) plus 15% shift allowance for hours worked after 8pm and before 6am, and all day on a Saturday and Sunday
Hours: 22.5 hours per week

Shift Pattern

Week 1
Monday 14:00 - 20:00
Tuesday 14:00 - 20:00
Saturday 08:00 - 14:00
Sunday 09:00 - 13:30

Week 2
Wednesday 08:00 - 14:00
Thursday 14:00 - 20:00
Friday 10:00 - 16:00
Sunday 13.30 - 18:00

Are you calm in an crisis? Would you take control in an emergency situation? Could you deal with a range of emergency calls, enquiries and requests in line with the CCTV, assistive technology and Out of Hours Services we provide?

We are looking for bright, customer focused individuals, with a flair for problem solving.

By joining our team you will be making a difference to the safety and security of our residents, including some of the most vulnerable people. The position will be based within our 24-hour Monitoring Centre at Redditch Town Hall.

If you’d like to work in a fast-paced, customer focussed environment, where no two days are the same, then this is the team for you! You will not be expected to have knowledge of CCTV & Telecare Services as full training will be given.

In a nutshell we want you to:
• Answer emergency Lifeline calls, helping people to live their lives independently.
• Take calls in relation to various Councils’ and other organisations emergency services when their offices have closed.
• Proactively monitor CCTV within North Worcestershire.
• Assess visual and audible information, respond to events quickly, and be able to prioritise your work load.
• Possess excellent computer skills to include Microsoft Office, carry out any admin work required and the ability work in a paperless environment
• Possibly travel to our Disaster Recovery Site when required.

There are lots of great benefits to being an employee of Redditch Council including:
• Generous pension
• Annual leave of 24 days (Pro rata) rising to 29 with 5 years’ service
• Free employee support services and healthcare cash plans
• Car, technology, Cycle2Work salary sacrifice opportunities.
• Staff benefits from national high street and leisure providers
• Reduced gym memberships and swimming rates

Are you the enthusiastic, caring and professional individual we’re looking for? If you think you’re up to the job apply now. Please click the apply button at the end of this advert.

CV’s will also be accepted with a covering email by sending to

To see the posts job description & person specification please select the link at the end of this job advert. Want to know more about the role? If so, please contact Donna Heath, Monitoring Centre Team Leader by email.

Also see our website pages below

If you experience difficulties applying online then please contact Human Resources Support Team on 01527 64252, Ext 1277.

Closing date 25 October 2020
Interview date to be confirmed by the CCTV/Lifeline Manager.

This post is exempt under the Rehabilitation of Offenders Act 1974 and as such appointment will be conditional upon the receipt of a satisfactory response to a check of criminal records via the Disclosure and Barring Service before the appointment is confirmed. This will include details of cautions, reprimands or final warnings, as well as convictions.

We are an equal opportunities employer and welcome applications from all Sections of the Community.

Supporting documents
20200924 JD-PS.doc

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