Technical Operations Manager

10 Woodcock Street
£44,863 - £56,075
10 Feb 2021
25 Feb 2021
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Birmingham is one of the youngest and most multi-cultural cities in Europe:

  • 45.7% of Birmingham residents are under 30.
  • 42% of the population are from Black, Asian and Minority Ethnic groups.


The ambition for Birmingham City Council is to be an organisation that reflects the diversity of its citizens from the frontline to senior leadership.  To always lead with an accessible and inclusive mindset in any strategic planning and operational decision making. And to be a place where employees can bring their whole authentic selves to work and be celebrated for it.

The Rent Service is part of the Digital and Customer Services Division of Birmingham City Council. We manage the collection of £268 million housing rents and also have responsibility for the recovery of former tenancy debt and Housing Benefit Overpayments for Local Authority tenants. Our purpose is to maximise the collection of rent by providing our tenants with advice and assistance in order to prevent rent debt.

We are recruiting a senior manager to assist with the operational management of the Rent Service, primarily on the projects and development side of the business. Maximising income collection into the Housing Revenue Account through the efficient collection of rent has never been more important to a Local Authority. We are looking for an enthusiastic and dynamic person with drive, resourcefulness and an eye for innovation to assist the Head of Income Collection in meeting the many challenges that lie ahead for the country’s largest Local Authority.

This is an ideal opportunity for someone with experience of working in Housing, particularly rent collection. You will oversee a team of officers, assisted by a management team to ensure that the Council’s income from rent is maximised for the benefit of the citizens of Birmingham.


The successful applicant will manage a diverse operation and will be expected to bring experience as well as new ideas and approaches to rental collection.


Experience and Skills. The successful candidate will ideally need:


  • Management experience in collection of rent;
  • A knowledge of the factors affecting rent collection;
  • The ability to implement successful change strategies;
  • Excellent communication skills and able to deal with a diverse range of stakeholders;
  • An appetite for change, being inquisitive and willing to drive new ways of working;
  • To be a team player contributing to wider Council strategies;
  • Dedicated to delivering exception levels of customer service.


You will be based within the Birmingham City Council Rent Service located at 10 Woodcock Street, Birmingham B4 7BL; however, in recognition of the current difficulties associated with the Coronavirus, much of the time will be spent working from home/remotely.


BCC believes investing in staff to improve the safety, reliability and efficiency of the services we provide and, as part of the Council's wider culture change framework, we have diverse development opportunities on offer designed to meet the needs of the staff and citizens we serve.


We are committed to equal opportunities in employment and service delivery. The policies and practices of the Council aim to promote an environment that is free from all forms of unlawful or unfair discrimination and values the diversity of all people. BCC is a Disability Confident ‘Committed’ employer and committed to the provision and consideration of reasonable adjustments throughout the application process.

For informal queries regarding this position, please contact:

Tracy Holsey

Head of Income Collection


Ref: BCC001658

We welcome applications from people with caring responsibilities and flexible working options will be considered.

Right to work in the UK documentation will be fully checked for all applicants.  All non-UK applicants (excluding Ireland) may require a Certificate of Sponsorship from Birmingham City Council and must have an approved visa from the UK Visas and Immigration (UKVI) before any employment offer can be confirmed. Unless they are an EEA or Swiss citizen or their family members, already living in the UK by 31 December 2020, then they will need to apply to the EU Settlement Scheme (EUSS) instead.


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