Benefit Operations Pension Support Officer

Mander House, Mander Centre, Wolverhampton, WV1 3NB
29577 - 33782
07 Oct 2020
22 Oct 2020
Job Ref
Job Type
Contract Type
Full time permanent
Working Pattern

GRADE 6 (£29,576.00 £33,782.00)


FULL TIME 37 Hours

An exciting opportunity has arisen to appoint two Benefit Operation Pension Support Officers within the fund’s Operations team who will be responsible for the consistency and quality of the casework processed by the Benefit Operations teams.

The West Midlands Pension Fund is a local authority Pension Fund based in Wolverhampton, West Midlands. The Fund is one of the UK’s largest pension funds, managing and administering the pension interest of our members and scheme employers. We currently have over 330,000 scheme members, 700 employers with £15bn of assets under management.

Responsibilities will include:

· To deal with all complex individual member benefit queries and calculations raised by the teams. Provide day-to-day support on how the regulations apply in individual complex cases identifying solutions through research and experience of the regulations and system, working closely, if required, with the Technical team where process or system changes are required. Development and maintenance of a technical log, providing a database of these complex cases and responses to help future management of similar cases.

· Develop and maintain a technical understanding of the operational processes and procedures, with the ability to problem solve and provide solutions on a risk management basis, ensuring effective dissemination and communication to all key stakeholders as required.

· Co-ordinate and manage the training of new and existing staff and the management and implementation of an annual programme of training for benefit operations staff, liaising with external providers and the internal workforce development team as required.

· Management of initial investigation and effective evaluation of specific casework, in particular death grant assessment reviews, transfer out casework and internal dispute resolution cases.

The ideal candidate will be a highly organised, flexible and have significant pensions knowledge. They will have excellent communications skills and have the ability to demonstrate outstanding customer service.

In return we offer excellent development opportunities, plus a range of benefits that include a career average pension scheme.

For more information please contact Annie Egginton on 01902 551360 or email

City of Wolverhampton Council are committed to representing Wolverhampton’s diverse community and therefore strongly encourage applications from all applicants meeting the essential criteria. The council operates a guaranteed interview policy for disabled candidates, those who have previously been under our care and are over the age of 25 and veterans who have served in the military, where it is evidenced that the essential criteria of the post are met. Our application system is anonymous, this means recruitment interview panel members will not receive details of your name or date of birth unless you are invited to attend an interview. We are not able to hide personal information from any attachments that you upload so we request that you remove your name, date of birth and any personal information from any supporting documentation. The shortlisting panel will receive your candidate pack in full (including any attachments) showing your candidate number. If you are invited to attend an interview, panel members will be provided with your name.

Supporting documents
Benefit Operations Pension Support Officer JD & PS- New post. v2docx.docx

Similar jobs

More searches like this

Similar jobs