This is a vital role within our Housing Service as it is providing a visiting service to our tenants. The position is based within the Central North Housing team.
There are two types of visit to conduct. The first is a Tenancy Visit to complete a standard survey with the tenant about their tenancy and the property. The second is for Tenancy Management reasons in response to a request for service which may relate to antisocial behaviour, reports of tenancy breaches, abandoned properties, mutual exchanges, unlawful occupiers, etc. Visits are scheduled by an IT system to maximise efficiency.
You will report to the Housing Officer and form part of the Early Intervention or Technical Team. Advisors in the Corporate Contact Centre will handle the initial enquiries and book the visiting appointments via our Job Manager system.
The role is based around a visiting service, it is important that you are able to manage different enquiries of Housing Management on a daily basis and are able to problem solve effectively in order to resolve issues at the earliest opportunity. The principle of the visiting service is to provide one visit for ten reasons. There is an element of investigation and signposting with this role, including referrals into Restorative Justice and Mediation. On a daily basis your calendar will be automatically filled with visits to conduct in either an AM or PM slot and you will be responsible for ensuring all of those visits are completed.
The ability to work with people in challenging circumstances and be able to remain calm throughout by providing a professional approach is required. Have the ability to prioritise, implement and monitor work with conflicting priorities in line with targets and objectives in a pressurised environment. Be able to problem solve and effectively conclude enquiries with the agreement of the complainant. Have good case management, planning and organising skills. Have the ability to undertake risk assessments and implement/monitor safe working practice. Have the ability to identify health and safety risks and take appropriate action to remedy.
It is preferred to have experience of housing and the relevant legislation , however training on all policies and procedures will be provided, as well as training on systems.
This is a fantastic opportunity to join Birmingham City Council's Housing Management Service and provide a real difference for the tenants of this city.
To assist the Housing Officer to deliver a consistent , excellent, reliable, customer focussed Housing Management Service undertaking the full range of housing management duties which may vary according to the size and profile of the area.
Using prevention, early intervention, education and enforcement approaches, will ensure the proper management of council tenancies in accordance with BCC's Tenancy Conditions and Management policy and related procedures and in compliance with all relevant legislation, regulatory codes, guidance and professional practice.
Will contribute and help deliver where directed the provision of a multi-agency/partnership problem solving service around people, property, place and sustaining tenancies.
Good written and verbal communication skills.
Able to work as part of a team with a proactive, problem solving approach.
Ability to use and interrogate IT equipment and able to use packages such as Microsoft Word, Excel, PowerPoint.
Ability to sustain working partnership relationships within and across organisational boundaries including external providers.
An up to date knowledge and understanding of housing landlord and tenant policy and procedures where pertinent to the role.
Understanding of and ability to comply with relevant legislation including health and safety and equality in service delivery, service provision and employment.
Ability to prioritise, implement and monitor work with conflicting priorities in line with targets and objectives in a pressurised environment.
Ability to analyse data and report on findings to help inform service delivery.
Ability to work with people in challenging circumstances and to maintain a calm and professional approach in difficult situations.
Ability to supervise staff.
Good case management, planning and organising skills.
Ability to undertake risk assessments and implement/monitor safe working practice.
Ability to identify health and safety risks and take appropriate action to remedy.
“Interviews for this post will take place virtually via video conferencing. Shortlisted candidates will be provided with further information”
For informal enquires please contact Parminder Nahal, email@example.com
We welcome applications from people with caring responsibilities and flexible working options will be considered.
A Disclosure and Barring Service (DBS) check will be undertaken
Right to work in the UK documentation will be fully checked for all applicants. All non-UK and non-EU applicants are required to apply for a Certificate of Sponsorship from Birmingham City Council and must be approved by the UK Border Agency (UKBA) before any employment offer can be confirmed.
An ability to fulfil all spoken aspects of the role with confidence using the English Language as required by Part 7 of the Immigration Act 2016.Supporting documents