Director of Digital, Customer & Commercial Services

1 day left

Council House, Dudley
£98,015 per annum
05 Oct 2020
26 Oct 2020
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The future is Dudley

Do you pride yourself on high performance, innovation and excellence as a leader? If yes, then we’re looking for you.

In Dudley we’re forging a future for all by taking bold steps that move the council forward as one.  Our creativity and ingenuity through partnership working leads to tangible excellent results for residents, businesses, partners and visitors.  We thrive at the cutting edge, undaunted in the face of challenge and rapid change.  That is why Dudley is among the top three most improved local authorities in the country.

We are looking for leaders who are ready for their next big career challenge and to perform at their best.  This is your time to stand out from the crowd and step forward into an exciting new future for Dudley.

The post holder will:

  • lead a portfolio of functions and services in a directorate, delivering high quality and cost-effective services though effective customer and stakeholder engagement.
  • be responsible for Heads of Service and Senior Managers delivering ICT and digital services, Customer Services and Procurement and Commercial.
  • support the Deputy Chief Executive in strategy development and partnership working, the work of the directorate and the wider council.

This position will also be part of the council's Strategic Executive Board with collective responsibility for a range of corporate priorities.

Closing Date: Monday 26th October 2020.

Visit to find out more.

NB: This post requires an Enhanced Disclosure from the Disclosure Barring Service (DBS) which will be renewable every three years.

For further information contact:-

Jon Houllihan, Practice Director, Local Government, GatenbySanderson - 07736 821079

Phil Emms ,Local Government, GatenbySanderson - 07590 225 472

The Council will check the information that you have provided against any details already held for accuracy and completeness. The Council will check, share and cross match your information both internally within the council and with external organisations to protect public funds and prevent or detect crime, only where the law allows us to do so. The Council’s full Privacy and Disclaimer Statement can be accessed on the website at

The council has a contractual 3 days mandatory unpaid leave which, for the majority of services, are fixed at the Christmas period. This represents a pay deduction of 1.15% in return for which employees are afforded three days unpaid leave (pro-rata for part time staff).


Supporting documents
Job Description and Person Specification

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