TAMWORTH BOROUGH COUNCIL

CUSTOMER SERVICES

CUSTOMER SERVICE OFFICER – REPAIRS CALL CENTRE

£20,092 - £22,138 per annum

37 hours per week

Temporary contract for approximately 2 years

Tamworth Borough Council’s customer service centre is at the heart of our council services and we are looking for an enthusiastic, highly motivated individual who would like to join our repairs call handling centre.

Each day brings a different challenge; you will need to be a great team player and confident communicator to flourish in this position.

This role requires contact with our service users via telephone or digital methods, such as web chat, email, and social media. You will take ownership for, and resolve, a wide range of enquiries relating to council services, predominantly for repairs and maintenance.  You will effectively signpost customers to partner agencies where necessary ensuring a seamless customer service experience. You will possess the ability to work under pressure and proactively deal with challenging situations in a sensitive manner using your own initiative. 

Flexibility around working patterns, excellent customer service skills and computer literacy are essential,  as well as being able to embrace new ways of working and technologies by developing and promoting our digital services and supporting our customers with their online journey.

The authority offers an excellent employment package with flexible working, a non-contributory health scheme, Local Government pension scheme and generous holiday entitlement. 

Appointment will be subject to satisfactory references, right to work in the UK check and medical clearance.

For an informal discussion about this role please contact Deb Lewis or Joanne Shaw on 01827 709709.

For further information and to apply please visit our website www.tamworth.gov.uk or email recruitmentapps@tamworth.gov.uk.

Closing date: Friday 23^rd October 2020

Late applications and/or CVs will not be accepted.  Agencies need not apply. We welcome applications from all sectors of the community. This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks required for relevant posts.