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First Line Helpdesk Agent

Employer
Birmingham City Council
Location
Aston Manor Academy, Phillips Street, Birmingham, B6 4PZ
Salary
£18,562 - £20,493
Closing date
30 Oct 2020

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Sector
Education
Job Type
Schools / Academies - Support staff roles
Contract Type
Permanent
Working Pattern
See advert details
Hours
Full-Time

Job Details

First Line Helpdesk Agent

£18,562 - £20,493

Hours per week: 36.5

Work Pattern: All year round

Contract Type: Permanent

Aston Manor Academy, Phillips Street, Birmingham, B6 4PZ

Telephone Number: 01213598108 - Email Address: jobs@equitasacademiestrust.com

Job Start Date: As soon as possible

Equitas Academies Trust, based at Aston Manor Academy but working across Equitas Academies Trust Equitas Academies Trust was formed in September 2012 and incorporates Aston Manor Academy (Secondary) and Chilwell Croft Academy (Primary). Both Academies are happy, exciting and inspiring learning environments for their children who are from a vibrant mix of cultures. The staff and Trustees have a great sense of pride in their schools and care passionately about the pupils they serve. We are consistently in the top 15% of schools nationally for achievement.

We are seeking to appoint an experienced IT technician who is able to monitor, resolve, and where required, escalate all 1st line helpdesk tickets. Working as an effective member of the ICT team, you will support the basic operation and configuration of Academy desktop computers and any other devices. The successful applicant will monitor and provide basic fault finding via the Helpdesk, and regularly check computer rooms for damage/misuse/maintenance with remedial action planned and taken. Aston Manor Academy serves a culturally diverse and economically disadvantaged catchment area, yet year on year produces excellent results for its very deserving students. We firmly believe that one of the key hallmarks of Aston Manor is the positive, friendly and supportive ethos which enables all of our students to make progress, both academically and in their personal development. In our last Ofsted inspection (June 2017) we were judged to be Outstanding in all areas. In addition, our Sixth Form is one of the best in Birmingham for attainment and progress!

Chilwell Croft Academy also serves a diverse community. It is a happy and vibrant school, which provides children with an innovative, relevant, and engaging curriculum. This enables children to be curious, independent and brave learners that are not afraid to take risks. The staff feel privileged to serve such a strong and diverse community and we see the partnership we have with our parents as crucial to both the academic and personal success of each child. Although rated as a GOOD school by OFSTED in January 2019, Chilwell Croft Academy is always striving for ways to improve.

We take real pride in the steps we have taken and will continue to take as a school, to ensure that every child is given an outstanding education and a real chance to achieve their full potential.

The successful applicant will demonstrate a strong customer focus, excellent communication skills with both technical and non-technical staff in order to support teaching & learning and administration in schools.

As an employer, Equitas Academies Trust offers:

• A supportive and nurturing working environment

• A commitment to CPD opportunities

• Employee wellbeing benefits including access to a bus pass scheme and a cycle to work scheme

• Employer contributions to Local Government Pensions Scheme (support staff) or Teacher Pensions Scheme (teaching staff)

• Pay progression centred around a robust performance management process

• An inclusive and caring ethos.

This post is covered by Part 7 of the Immigration Act (2016) and therefore the ability to speak fluent and spoken English is an essential requirement for this role.

Closing Date: 30/10/2020, 12:00 noon

For further details and to download an application form, the Job Description / Person Specification please visit the school website www.astonmanoracademy.com/vacancies.  Please submit your completed application form to jobs@equitasacademiestrust.com.

This school is committed to safeguarding and promoting the welfare of children and expect all staff and to share this commitment. The successful candidate will be subject to necessary pre-employment checks, including: an enhanced DBS; Childcare Disqualification (where applicable); qualifications (where applicable); medical fitness; identity and right to work.  All applicants will be required to provide two suitable references. 
 

Applicants please note: This post is not part of the City Council and the successful candidate will not hold a Birmingham City Council Contract of Employment. Please use the contact details in the advert for information on actual employment conditions.

Company

Working for Birmingham City Council is more than just a job; it's about making life better for the 1 million plus people who live and work in the city.

We welcome people from diverse and underrepresented communities and encourage applications from, those with caring responsibilities, Black, Asian and Minority Ethnic, neurodivergent, disabled and LGBT+ people. As part of our commitment to equality, diversity and inclusion, we are committed to promoting and supporting the physical and mental health of all our staff and removing barriers to improve inclusion.   We are making significant strides to understand and continuously improve our employees’ experience and we are committed to implementing progressive diversity talent management.

Information for applicants with a disability

We are a proud Disability Confident Employer.  We encourage applicants to disclose disabilities, so we can support them fully during our recruitment process and make any necessary reasonable adjustments. Please contact: 0121 675 7070 option 3 (lines open between 8.45am to 5.15pm Monday to Friday).

If you require an application in an alternative format, such as Braille or you are unable to complete an application form via WMJOBS, please contact bccHR@birmingham.gov.uk. When you have completed your application form this can be returned to bccHR@birmingham.gov.uk or for Braille applications these can be posted to, Recruitment Team, 2nd Floor, 10 Woodcock Street, B7 4BG.

The Council is a fantastic place to work. You will find an organisation that is both challenging and supportive; with a leadership impatiently adventurous in its pursuit of excellence. 

There is a clear vision which is ensuring that the Council is working for communities today and building for tomorrow, we focus our resources on five key priorities:

  • A Prosperous Birmingham: through a focus on inclusive economic growth, tackling unemployment, attracting inward investment, and maximising the benefits of the Commonwealth Games.
  • An Inclusive Birmingham: through a focus on tackling poverty and inequality, empowering citizens, promoting diversity and civic pride, and supporting and enabling all children and young people to thrive.
  • A Safe Birmingham: through a focus on making the city safer, safeguarding vulnerable citizens, increasing affordable housing, and tackling homelessness.
  • A Healthy Birmingham: through a focus on tackling health inequalities, encouraging physical activity and healthy living, supporting mental health, and improving outcomes for adults with disabilities and older people.
  • A Green Birmingham: through a focus on street cleanliness, improving air quality, continuing the route to net zero, and becoming a city of nature.

We see the Council’s role as providing strategic leadership – that’s being able to visualise a new future for the city and equipping others to share our vision. We want to ensure the provision of services for all, so we can support those least able to support themselves by working with partners and putting citizens and neighbourhoods at the heart of our decision-making.

We are always looking for people who put the customer at the centre of their approach, with a commitment to excellence to help us achieve our vision.  We will support you to develop and thrive in your role, building a pathway for long-term success, with lots of development opportunities, such as apprenticeships.

In return, we offer you excellent terms and conditions, generous annual leave, a great pension scheme, well-being support, annual travel passes and discounts at a number of city centre establishments.

Birmingham City Council is a Foundation Living wage employer - known as the Birmingham Living Wage. The Birmingham Living Wage, is determined by the Living Wage Foundation on an annual basis by the Centre of Research in Society Polity at Loughborough University. The current rate can be found at: www.livingwage.org.uk.

Living wage   small disability confident logo

Company info
Website
Telephone
0121 675 7070
Location
Birmingham City Council
Birmingham
West Midlands
B2 2XU
United Kingdom

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