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Business Support Manager

Employer
Birmingham City Council
Location
Various
Salary
£35,745-£43,857
Closing date
30 Nov 2020
Reference
BCC001720

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Sector
Local Councils
Job Type
Customer service
Contract Type
Fixed Term Contract
Working Pattern
Standard
Hours
Full-Time

Job Details

1 x 2Year  Fixed Term Contract -12 months or more – For existing employees a secondment may be considered, subject to eligibility criteria

We are looking for an  experienced, creative and dynamic Business Support Manager to join our management team leading improvements and efficiencies in business support services for the Education and Skills Directorate and Adult Social Care Directorate

The posts will initially be for fixed 2yr period in Education and Skills, with the option to extend or make permanent.

You will lead teams within Business Support Services in achieving their objectives, ensuring effective relationships are built across key frontline and other support services. You will also take the lead in developing processes to ensure that teams are as efficient as possible. You will have strong operational management experience, be highly technically skilled in IT and have demonstrable experience of making service improvements in terms of efficiency and quality of output.

Education and Skills - This exciting role will establish a new team to effectively manage citizen complaints and will involve implementing new systems and recruiting appropriate skills into the team. We are looking for highly motivated, solution focussed and resilient managers to ensure that high quality administrative support services are provided at all times. This will be an extremely fast paced role in an ever-changing landscape which will require energy, enthusiasm and tenacity to drive the Council and your diverse support teams forward.

If you are interested in making an application for this roles then please ensure that you set out your skills and experience against the elements of the person specification that are assessed by the content of the application form.

For any informal enquires please contact:

Viki Sullivan, Head of Business Improvement and Support – Education & Skills, DCSBusinessSupport@birmingham.gov.uk

PREVIOUS APPLICANTS NEED NOT REAPPLY

“Right to work in the UK documentation will be fully checked for all applicants. All non UK and non EU applicants are required to apply for a Certificate of Sponsorship from Birmingham City Council and must be approved by the UK Border Agency (UKBA) before any employment offer can be confirmed.”

 

 

 

Supporting documents
Business Support Manager ��� GR5 ���reviewed June 2019 v1.docx

Company

Working for Birmingham City Council is more than just a job; it's about making life better for the 1 million plus people who live and work in the city.

We welcome people from diverse and underrepresented communities and encourage applications from, those with caring responsibilities, Black, Asian and Minority Ethnic, neurodivergent, disabled and LGBT+ people. As part of our commitment to equality, diversity and inclusion, we are committed to promoting and supporting the physical and mental health of all our staff and removing barriers to improve inclusion.   We are making significant strides to understand and continuously improve our employees’ experience and we are committed to implementing progressive diversity talent management.

Information for applicants with a disability

We are a proud Disability Confident Employer.  We encourage applicants to disclose disabilities, so we can support them fully during our recruitment process and make any necessary reasonable adjustments. Please contact: 0121 675 7070 option 3 (lines open between 8.45am to 5.15pm Monday to Friday).

If you require an application in an alternative format, such as Braille or you are unable to complete an application form via WMJOBS, please contact bccHR@birmingham.gov.uk. When you have completed your application form this can be returned to bccHR@birmingham.gov.uk or for Braille applications these can be posted to, Recruitment Team, 2nd Floor, 10 Woodcock Street, B7 4BG.

The Council is a fantastic place to work. You will find an organisation that is both challenging and supportive; with a leadership impatiently adventurous in its pursuit of excellence. 

There is a clear vision which is ensuring that the Council is working for communities today and building for tomorrow, we focus our resources on five key priorities:

  • A Prosperous Birmingham: through a focus on inclusive economic growth, tackling unemployment, attracting inward investment, and maximising the benefits of the Commonwealth Games.
  • An Inclusive Birmingham: through a focus on tackling poverty and inequality, empowering citizens, promoting diversity and civic pride, and supporting and enabling all children and young people to thrive.
  • A Safe Birmingham: through a focus on making the city safer, safeguarding vulnerable citizens, increasing affordable housing, and tackling homelessness.
  • A Healthy Birmingham: through a focus on tackling health inequalities, encouraging physical activity and healthy living, supporting mental health, and improving outcomes for adults with disabilities and older people.
  • A Green Birmingham: through a focus on street cleanliness, improving air quality, continuing the route to net zero, and becoming a city of nature.

We see the Council’s role as providing strategic leadership – that’s being able to visualise a new future for the city and equipping others to share our vision. We want to ensure the provision of services for all, so we can support those least able to support themselves by working with partners and putting citizens and neighbourhoods at the heart of our decision-making.

We are always looking for people who put the customer at the centre of their approach, with a commitment to excellence to help us achieve our vision.  We will support you to develop and thrive in your role, building a pathway for long-term success, with lots of development opportunities, such as apprenticeships.

In return, we offer you excellent terms and conditions, generous annual leave, a great pension scheme, well-being support, annual travel passes and discounts at a number of city centre establishments.

Birmingham City Council is a Foundation Living wage employer - known as the Birmingham Living Wage. The Birmingham Living Wage, is determined by the Living Wage Foundation on an annual basis by the Centre of Research in Society Polity at Loughborough University. The current rate can be found at: www.livingwage.org.uk.   

For the awards and support for our employees, please follow https://www.birmingham.gov.uk/homepage/169/job_vacancies  

Company info
Website
Telephone
0121 675 7070
Location
Birmingham City Council
Birmingham
West Midlands
B2 2XU
United Kingdom

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