Benefits Development Lead

Expiring today

10 Woodcock Street
£35,745 - £43,857
11 Nov 2020
24 Nov 2020
Job Ref
Contract Type
Working Pattern

An exciting permanent opportunity has arisen for a motivated, outcome driven and dynamic person to join the Benefits Service as a Benefits Development Lead. This is a senior position which involves working with the Head of Service and the Wider Management Team.

The role holder will oversee, design, deliver and implement a range of Benefit focussed projects and changes, including IT, policy, regulatory, statutory or efficiency led. The post holders’ duties will consist of overseeing and directly managing the Change Management Function, implementing business expertise in a range of IT applications notably the primary IT application Revenues & Benefits Integrated System (RBIS Northgate) in addition to a range of other IT applications, products and services.

The role includes working closely with other departments and a range stakeholder so is reliant upon a collaborative approach and excellent relationship management. The successful person will be expected to bring experience of managing projects, process redesign and implementing change as well as new ideas and innovation to the Benefits Service



Background about Birmingham and the Benefits Service Birmingham is one of the youngest and most multi-cultural cities in Europe:

  • 45.7% of Birmingham residents are under 30.
  • 42% of the population are from Black, Asian and Minority Ethnic groups.

The ambition for Birmingham City Council is to be an organisation that reflects the diversity of its citizens from the frontline to senior leadership. To always lead with an accessible and inclusive mindset in any strategic planning and operational decision making. And to be a place where employees can bring their whole authentic selves to work and be celebrated for it. The Benefits Service is situated within the Digital and Customer Services Division. Our purpose is to maximise income to citizens by awarding benefit promptly and accurately and promote the take up of relevant welfare benefits. To efficiently administer the Housing Benefit and Council Tax Support schemes thus enabling maximisation of Government subsidy whilst achieving service excellence, supporting our mission to reduce the % of households in fuel poverty and supporting citizens to maintain their tenancy and reduce potential homelessness.

Birmingham City Council offers a range of E learning development opportunities and professional development may be considered through membership of the Institute of Revenues Rating & Valuation (IRRV). The Council offers employees a range of rewards and benefits including, My Birmingham Rewards: including discounts and savings at high street stores, supermarkets, utility providers, insurance premiums and great days out. Join great salary sacrifice schemes such as the Cycle to Work and make the most of Tax & NI savings. Access Health & Wellbeing offerings such as the Employee Assistance Programme (information & counselling), occupational health provision, voluntary health schemes such a gym memberships & the Health Cash Plan.



Interviews for this post will take place virtually via video conferencing. Shortlisted candidates will be provided with further information.


For further details please contact Jackie Coote, Operations Manager


Ref: BCC001717

We welcome applications from people with caring responsibilities and flexible working options will be considered.

Right to work in the UK documentation will be fully checked for all applicants. All non-UK and non-EU applicants are required to apply for a Certificate of Sponsorship from Birmingham City Council and must be approved by the UK Border Agency (UKBA) before any employment offer can be confirmed.



Supporting documents
Benefits Development Lead JD PS v1.1 .doc