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Neighbourhood Officer

Employer
Solihull Community Housing
Location
Endeavour House
Salary
£24,491 - £30,451 pro rata
Closing date
27 Nov 2020
Reference
SOL000003630

View more

Sector
Local Councils
Job Type
Housing
Contract Type
Part time permanent
Working Pattern
Part Time
Hours
Part-Time

Job Details

Hours:
18.5 Hours per Week

Job share - Monday to Wednesday

Based at Endeavour House, North Solihull, as part of Neighbourhoods and Communities, the Neighbourhood Services team provide a front line service to its customers and is committed to helping create sustainable communities.

We are looking for a Neighbourhood Officer to provide a customer focused, proactive and high quality service to our customers. You will be responsible for sustaining neighbourhoods and communities, taking ownership of Anti-Social Behaviour across all tenures and tenancy matters within a specific patch to ensure neighbourhood safety, tenancies are managed effectively managed and that residents are supported.

You will possess excellent interpersonal and IT skills and be able to work under pressure and manage changing priorities.

With experience in dealing with high level anti-social behaviour cases and with Tenancy Management, you will need to have the ability to deal with challenging behaviour and conflict management with knowledge of the relevant ASB and  tenancy legislation and best practice.

You will work closely with customers, local residents, the police and other partner agencies to develop strong relationships and positive collaborative relationships. The job is demanding and exciting, offering the opportunity to make a real contribution to the local community.

You will also have excellent inter-personal skills, be able to work under pressure and manage changing priorities.

Please note that frequent travel across the Borough is an essential requirement of the role. A full driving licence and use of a car is essential.

To apply, please click on the link below. If you have a specific question or require further information regarding this post, please contact Mark Peniket, Team Leader - Neighbourhood Services, on 0121 717 1515.

Please note we do not accept CVs.

The Fluency Duty is outlined in the Code of Practice on the English language requirements for public sector workers. The Fluency Duty for this role is Required.

This post will require a Non Police Personal (NPP) Vetting - Level 2.

Solihull Community Housing is proud to be an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees - a place where we can all be ourselves and succeed on merit.

Solihull Community Housing is committed to safeguarding and protecting children, young people and adults at risk and to promoting their welfare and requires all employees and volunteers share this commitment.

Supporting documents
Job Description & Person Specification

Company

We are an Arm's Length Management Organisation (ALMO) set up in April 2004 to run the housing service on behalf of Solihull Council. The Council still owns the properties and is the landlord. But housing services are delivered by us.

We are run by a management board made up of four tenants, four councillors and four independent people chosen for their specialist skills and experience.

Our vision
Put our customers first, be forward thinking and pursue opportunities for growth.

Our core purpose
Providing homes to be proud of and helping people change their lives for the better.

Our values
- Go the extra mile
- Find solutions to problems
- Work as one team for the community

Company info
Website
Telephone
0121 717 1515
Location
Endeavour House
Meriden Drive
Kingshurst
Solihull
West Midlands
B37 6BX
United Kingdom

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