Agency Support and Development Officer

Harbour Buildings, Waterfront West, Brierley Hill, West Midlands, DY5 1LN
£28390 to £31037 per annum
09 Nov 2020
28 Nov 2020
Job Ref
Job Type
Asset management
Contract Type
Working Pattern

Dudley Home Improvement Service provides both the Council’s Disabled Adaptations Service and the Council’s Energy Advice / Winter Warmth Service. These valuable services assist vulnerable, older and disabled Dudley borough residents to remain independent safe and warm in their homes.

Hours:  37 per week

Salary:  Grade 8

An opportunity has arisen within the Agency for a Caseworker. You will assist in the promotion of the service and will have responsibility for managing and co-ordinating a caseload of clients.

This role will see you supporting our customers with grant applications for funding their repairs and adaptations, providing energy advice and support with helping residents to reduce their energy bills and resolve energy bill issues, helping them with benefits and signposting to local services. Working within a busy office, you will be given suitable training as required, arrange your own appointments and visit customers in their own homes

Candidates for this post should have an understanding of the issues facing vulnerable people to remain independent, safe and warm in their own homes and an appreciation of the link between housing and health. To succeed in this role, you should have an understanding of home repairs, improvements, energy advice and welfare benefits.

NB.  We reserve the right to close vacancies prior to the advertised closing date should a large number of applications be received



Online application forms will only be accepted for this vacancy, online facilities for jobs are available at public libraries within the Dudley Borough.

If you have a disability and require assistance in making an application please contact the HR Resourcing Team via

If you are experiencing a problem whilst applying for a position, please follow the link below to the WM Jobs Help Page in the first instance;  WM Jobs If the WM Jobs Help Page does not resolve your issue then please contact the HR Resourcing Team via

The Council will check the information that you have provided against any details already held for accuracy and completeness. The Council will check, share and cross match your information both internally within the council and with external organisations to protect public funds and prevent or detect crime, only where the law allows us to do so. The Council’s full Privacy and Disclaimer Statement can be accessed on the website at

The council has a contractual 3 days mandatory unpaid leave which, for the majority of services, are fixed at the Christmas period.  This represents a pay deduction of 1.15% in return for which employees are afforded three days unpaid leave (pro-rata for part time staff).


Supporting documents
Job Description
Person Specification

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