Housing Services

Lifeline Response Officer (Days)

Permanent Post

30 hours per week

£19,698 - £20,90344 per annum pro rata plus 2% shift allowance (days)

If you are looking for an interesting job where every day is different and are happy working a variety of shifts to support vulnerable people, this may be the opportunity for you!

We have a vacancy to join our team working at our Control Centre in Lillington, Leamington Spa and responding to vulnerable residents within a 1-hour radius of the office.

The main purpose of the job is to provide:

• 24/7 monitoring and response services 365 days of the year to customers in their own homes with a Warwick District Council Lifeline.
• Ensure all the data we hold on residents is up to date and accurate
• Process requests for new customers and the associated administration
• Option of working on standby shifts to help with out of hours’ emergencies

These services help ensure that our customers can sustain their tenancies and remain independent, living in their own homes.

Applicants must be available to work shifts across 7 days a week which are currently 06:00-14:00, 09:00-17:00, 14:00-22:00 across a 4 week rolling rota on a flexible basis to fit around changing business needs. The rota is generally confirmed 3-4 weeks in advance.

You will work at various locations primarily at our control centre however you will also visit our sheltered schemes and will be expected to visit residents in their homes across the district; therefore, a full driving license is essential. The role is such that currently homeworking is not available and is based at our office at Acorn Court.

The post holder needs to be able to carry out the full range of duties which includes the ability to climb stairs (particularly important at the schemes).

For an informal chat about these roles please contact Zoe Huckvale or Caroline Thompson-Green (Lifeline Team Leaders) on 01926 339577 or zoe.huckvale@warwickdc.gov.uk, caroline.green@warwickdc.gov.uk

We also offer a competitive salary alongside a range of benefits.

Closing date: 24 November 2020

Interview date: Interviews will be conducted via telephone or on-line on 9 December 2020