Customer Services Assistant

All WV Active Sites
£18,933 to £19,698
23 Apr 2021
10 May 2021
Job Ref
Contract Type
Part time permanent
Working Pattern
See advert details

Customer Service Assistants

Permanent – Part Time Hours

Temporary - Full Time maternity leave cover

Grade 3 £18,933 to £19,698

We’re a city with big ambitions. A place packed with pride, passion and endless potential. 

WV Active is our leisure brand and has three centres in the city. Bert Williams, in Bilston and our dual site Aldersley Leisure Village in Tettenhall and Central Baths, a city centre location.

Are you passionate about working in the leisure and fitness industry and looking for the next step in your career?

At WV Active we want to hear from you.  

As a Customer Service Assistant, you’ll need to be customer focused, want to help our members achieve their fitness goals, have a modern approach and be ready to move the business forward.

You will deliver excellent customer service as WV Active’s front of house representative and provide a welcoming, warm and professional environment to all visitors. You will have a positive and customer orientated approach in ensuring visitors have the best experience.   

You will support the Sales & Service Manager in sales, retention and administration of memberships.  You will also have an interest in the leisure and fitness industry and be knowledgeable about WV Active facilities and offers to actively sell and promote services.

Special conditions:

A rota system is in place for this post, therefore part-time and full-time applicants are encouraged to apply, and should expect to work early, late and weekend shifts.

This post is subject to the essential qualifications highlighted in the person specification and an enhanced DBS check.

If you are called for an interview, please ensure you have relevant identification and qualification certificates to provide.

Additional Information

For more information please contact Robbie-Leigh Martin, Sales and Service Manager on (01902) 551118 or email

Interviews will be held W/C 17th May 2021

Previous applicants need not apply

Supporting documents
Job Description and Personal Specification

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